Lead Business Analyst - Remote

Auto req ID: 22220

Title: Lead Business Analyst - Remote

Job Function: Information Technology

Location: Remote

Company: Harley-Davidson Motor Company

Full or Part-Time: Full Time

At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.

Job Summary

The Lead Business Analyst - Customer Interaction role is within the Customer Interaction portfolio in the Digital Office and supports multiple customer lead management functions. The Lead Business Analyst oversees the business analysis activities throughout the Information Technology (IT) lifecycle. The Lead Business Analyst collaborates with business leadership to understand business strategies and capability needs and then works with Enterprise Architecture to develop technology roadmaps required to enable the appropriate IT strategies and capabilities. The Lead Business Analyst assesses incoming demand across the entire Customer Interaction portfolio and provides inputs and cost estimates to support project prioritization. The Lead Business Analyst establishes and utilizes a standardized process to define and monitor service levels for IT solutions, including external IT services. The Lead Business Analyst communicates business strategies and priorities to Digital Office stakeholders and communicates Digital Office strategies and priorities to business stakeholders.

Job Responsibilities• Oversee all business analysis activities across all projects in a portfolio and throughout all stages of the IT lifecycle. Ensure business analysis best practices are being applied and Harley-Davidson standards and processes are being adhered to.• Facilitate collaboration between the business and Digital Office that enables Digital Office to map business strategies and capabilities to IT capabilities and develop technology roadmaps that plan the transition from current state to future state.• Establish and utilize a service level management process to define and monitor service levels of all systems owned by the portfolio. When necessary, implement alternatives and actions to improve solution performance and increase value realization.• Meet with business owners of systems in the portfolio to understand how well the systems are supporting their capabilities. Lead the prioritization of defect fixes and enhancements and then manage the request for change process. Escalate incidents and problems with the operations team to ensure prompt attention and resolution.• Build and maintain strong relationships and rapport with business leadership, vendors, and Digital Office supporting teams. Communicate business strategies and priorities to Digital Office stakeholders and communicate Digital Office strategies and priorities to business stakeholders.• Manage one or more Sr. Business Analysts and Business Analysts across multiple projects, providing leadership and ensuring quality deliverables.• Lead department continuous improvement initiatives and best practice areas.• Maintain Application Portfolio Management (APM) data and ensure quality metric standards are met. The Lead Business Analyst works with the Portfolio Manager and Enterprise Architects to align business capabilities and suggest opportunities to for application rationalization.

Education Requirements

Bachelor's Degree Preferred

Education Specifications

N/A

Experience Requirements

Required• 8+ years of relevant technology and business process experience.• Deep understanding of multiple lines of business.• Expertise working with multiple software packages, platforms, or technologies.• Demonstrated business analysis leadership on multiple large-scale, complex projects from inception through project close-out.• Experience in all phases of the software development life cycle including requirements analysis, design, coding, testing, implementation, and support.• Experience with agile or scrum project methodologies.• Experience leading, mentoring, and developing other business analysts.• Experience with CRM and lead collection / lead management solutions (e.g., Salesforce).

Preferred• Certification in Six Sigma, Lean, or any other process improvement methodology and demonstrated application of it to improve a business or IT process.• Mastery of all phases of the software development life cycle including requirements analysis, design, coding, testing, implementation, and support.• Demonstrated experience with continuous improvement processes and tools such as Kaizen, flow charts, cause, and effect diagrams and pareto charts.• Knowledge and experience analyzing enterprise business strategies, capabilities, and processes and identifying IT capabilities that can enable them.• Working knowledge of ITIL or any other IT service management framework.• Demonstrated experience establishing service level agreements, monitoring service levels, and implementing system improvements.• PMI PBA, IIBA CBAP, or other relevant certification.• Experience with customer-facing / retail solutions (e.g., point-of-sale, ticketing, and lead collection).

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0 - 10%

Pay Range: $104,000-$156,000

Visa Sponsorship: This position is not eligible for visa sponsorship

Relocation: This position is not eligible for relocation assistance

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