Lead Content Designer

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

As a Lead Content Designer at Upwork, you’ll create clear, consistent, and compelling content that plays a pivotal role in the user experience across our platform. You’ll design UX content for our SaaS product, think in terms of flows and interactions, and ensure that language functions as a system that embodies our brand while adapting to meet users where they are. Join us in shaping user experiences and driving innovation across our platform.

Responsibilities:

• Write clear, user-friendly product copy that simplifies complex ideas and flows.
• Identify information architecture (IA) issues and recommend improvements.
• Act as a catalyst for vision work across Upwork’s core product experiences, embedding with key initiatives and influencing others.
• Support teams in launching new features, ensuring seamless integration into existing product flows, including AI-powered capabilities.
• Contribute insights to inform product strategy, aligning short-term and long-term business goals.
• Design scalable content and champion continuous improvement of content standards through a design system.
• Collaborate with and support teammates in iterating and improving content quality.
• Apply UX research and data to inform content decisions.
• Manage content backlogs, prioritize tasks, and meet deadlines.
• Present work for feedback and revise based on input.

What it takes to catch our eye:

• Proven experience driving UX writing, IA, and content strategy decisions for SaaS products or applications.
• A knack for transforming complex inputs into simple, intuitive outputs.
• Strong leadership skills in managing projects and collaborating effectively as part of a team.
• Aptitude for coaching and challenging the status quo with structured thinking.
• A proactive approach to identifying opportunities for innovation and addressing challenges.
• Ability to connect the dots between products and features while keeping customer needs in focus.
• Clear and confident communication skills with the ability to explain and defend work.
• A growth mindset with resilience, openness to feedback, and a drive to improve.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.