Lead, Internal Communications

The role

We are looking for a Lead, Internal Communications to join our Communications team at SoFi Technologies to lead Internal Communications for our Technology Platform businesses -  Galileo Financial Technologies and Technisys. 

Galileo Financial Technologies is a recognized leader in financial infrastructure - powering scores of fintechs and neobanks, and helping entrepreneurs create amazing new financial experiences for consumers and businesses.

We’re growing fast, onboarding new clients and expanding into new verticals and geographies. 

Adding to the opportunity, SoFi’s recent acquisition of complimentary fintech leader Technisys, means we are now going through a period of consolidation and integration, where the skills and experience of our combined employees are beginning to coalesce into one game-changing operation. 

The future for our companies - as part of our parent organization SoFi - is as a world-leading financial technology platform, able to service the needs of any business, of any size, wanting to deliver innovative financial products and services to people and businesses. 

Critical to this success is our ability to tell the story to our colleagues of what we are doing, when and why - as well as the impact we can create across our unified and more complete platform.

Reporting to the Senior Director, Communications, the Internal Communications Lead is responsible for helping tell this story, as well as keeping colleagues informed about our performance, strategy, and operational processes.

Additionally, this varied role also brings together elements of change management, learning and development, ESG and community programs - all with a strong, values-driven, people-centric approach.

As Internal Communications Lead you will be responsible for helping design, implement and measure an internal communications and employee engagement strategy that demonstrates the role all colleagues play in achieving our ambitious global goals. 

While you will be part of a strong team of communication leaders across Galileo and SoFi, this role will need someone who is a self-starter as you’ll be responsible for a range of tasks at the strategic, tactical and operational level. A willingness to embrace a modern work environment where you work across borders and functions, and in an environment that’s always evolving, is essential.

More specifically, this position will be responsible for partnering with our People team to codify and manage internal communications at Galileo as it relates to: executive communications; organizational changes and operational updates; quarterly People programs including performance check-ins; Values in action; as well as maintaining and refreshing our internal communications best practices as appropriate. 

The Internal Communications Lead will also be responsible for the development, execution and measurement of initiatives and tactics, drive daily activities, and work in tandem with business partners and cross-functional teams within Galileo, and our parent company SoFi, to ensure our work is driving business outcomes.

What you’ll do:

• Drive and shape the delivery of our strategy for proactively aligning Galileo and Technisys employees around our vision, mission and business strategy.
• Work closely with key company leadership to develop engaging internal communications channels and work closely with company leadership to ensure a constant flow of stories, messaging and information, including aligning the team on our strategy, goals, and priorities to ladder up to the encompassing SoFi positioning.
• Ensure close partnership with the SoFi communications teams to leverage shared lessons and drive to improved outcomes together.
• Produce and manage content for company all-hands and other employee engagement events and channels - including Galileo and joint Galileo / Technisys sessions.
• Partner closely with our People team on company-wide communications, including crisis and change management.
• Help define and deliver a digital-first internal communication channel program, measure impact and iterate strategy.
• Proactively identify new opportunities and develop new programs to continually up-level our internal communications and employee engagement programs.

What you’ll need:

• Bachelor’s degree; 6+ years of relevant work experience.
• Bi-lingual fluency in English and Spanish
• Experience building and executing internal communications strategies.
• Track record of thorough  campaign and story ideas with demonstrated results.
• Experience working collaboratively.
• Stellar, persuasive written and verbal communications skills, including interpersonal and presentation skills.
• Deep knowledge of multimedia channel engagement and measurement.
• Ability to work in tandem with a distributed team.
• Knowledge of financial services / personal finance and technology a plus.