Lead Pharmacy Technician - Romeoville IL

What You'll Do:

• Lead and mentor a team of pharmacy technicians by providing hands-on coaching real-time feedback and performance support to foster a high-performing team culture
• Oversee technician onboarding training and ongoing skills development to ensure compliance with SOPs and operational excellence
• Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
• Ensure pharmacy fulfillment workflows—including picking packing and shipping—are executed accurately efficiently and in accordance with established timelines
• Act as the primary point of contact for daily operational issues on the floor escalating concerns to pharmacy leadership as appropriate
• Collaborate closely with pharmacists and cross-functional teams including operations care and product to resolve order and shipping issues promptly
• Operate and troubleshoot pharmacy automation equipment ensuring it functions properly to support order volume
• Monitor quality safety and regulatory compliance throughout the fulfillment process and drive adherence to all applicable standards and procedures
• Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
• Maintain a clean organized and inspection-ready workspace aligned with company policies and regulatory expectations
• Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
• Support additional operational tasks and responsibilities as assigned by pharmacy leadership

What You'll Bring to the Team:

• Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)
• High school diploma or equivalent required
• Minimum of 2 years of pharmacy technician experience with prior leadership or supervisory experience strongly preferred
• Proven leadership skills with the ability to motivate guide and support a team in a fast-paced fulfillment environment
• Empathy patience and professionalism in interactions with both patients and team members
• Strong critical thinking and decision-making abilities especially when navigating high-pressure or time-sensitive situations
• Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
• Comfort working with pharmacy automation equipment and technology-driven workflows
• A proactive improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
• Excellent verbal and written communication skills and a collaborative spirit that thrives in cross-functional environments

Schedule & Availability:

• While we strive to maintain consistent schedules flexibility is required as your scheduled workdays may occasionally shift to help cover holidays team PTO or other staffing needs
• Advanced notice of at least two weeks will be provided for any changes to the regular schedule
• Please note that shift structures may be adjusted in the future based on evolving business needs

We've Got You Covered:

• Full medical dental and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness counseling and fitness

What We Do

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest most effective care possible. Ro is the only company to offer nationwide telehealth labs and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care. Since 2017 Ro has helped millions of patients in nearly every single county in the United States including 98% of primary care deserts.

Why Work With Us

Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare bringing together nationwide telehealth lab and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.

Gallery