Team: General
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager - REMOTE. In this role, you will be at the forefront of building a transformative customer experience platform driven by AI and user needs. As a key contributor, you will own the end-to-end customer login and portal experience, impacting how small to medium-sized businesses engage with our products daily. Your customer-centric approach and data-driven methodology will shape intuitive experiences and improve engagement, ensuring that our products meet and exceed customer expectations. This is an exciting opportunity to shape the future of customer interaction and leverage AI technologies to create personalized journeys.
Accountabilities
Own and evolve the customer login and portal experience, balancing usability, security, and scale.Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities.Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features.Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences.Use data, experimentation, and customer insights to drive prioritization and continuous improvement.Thoughtfully integrate AI into the customer experience (personalization, automation, self-service).Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product.Requirements
5+ years of product management experience, with a strong focus on customer experience or UX-led products.Proven experience owning core customer journeys (login, onboarding, portals, dashboards).Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred.Highly data-driven, with hands-on experience using analytics, experimentation, and metrics.Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers.Experience building or using AI-powered features, or strong personal use of AI tools in your workflow.A 'vibe coding' mindset—collaborative, iterative, and hands-on with engineering.Thrive in fast-paced, ambiguous environments.Benefits
Work-life balance: We promote maintaining a healthy work-life dynamic.Diversity and Inclusion: We celebrate our differences and foster a culture of belonging.Excellent Health Insurance: Comprehensive medical, dental, and vision packages.Retirement Savings: Matching 401K and various financial planning options.Generous vacation policy: Time off to recharge and relax.Professional development: Learning and training opportunities provided.Mentorship opportunities: Guidance for career growth and advancement.Pet Insurance: We value your furry friends!