Lead Project Manager, Motive Card

The Lead Project Manager, Motive Card is a seasoned SaaS onboarding project management and delivery professional, with deep experience in Enterprise customer spend management techniques and customer value realization. As an integral member of the Motive Card cross-functional team, you will serve as a player-coach to other Enterprise Card onboarding project managers, providing day-to-day oversight of the inclusive Enterprise Customer Motive Card onboarding project portfolio. This role carries a billable utilization target while owning the successful achievement of all established Enterprise Card Practice OKRs (cards activations) and ensuring delivery execution excellence.  

• Own Enterprise Card Onboarding Practice quality of execution including all OKR achievement, and successful completion of Motive Card Customer Implementation projects for Enterprise clients throughout their lifecycle 
• Carry a reduced billable utilization target (25%) delivering an assigned book of Motive Card customer onboarding projects
• Dotted-line management responsibility over other Enterprise Card onboarding project managers providing day-to-day project-level oversight  
• Work closely with Enterprise Card Sales teams following established Standard Operating Procedures (SOPs) to ensure smooth transition from sales-to-onboarding occurs
• Ensure all customer onboarding value metrics (e.g. card activations and usage) are realized within established deployment timelines
• Attend and actively participate in weekly, monthly, and quarterly Motive Card pipeline, activation, and spend readout sessions
• Assist with customer escalations and takes ownership of in-flight product and process related obstacles that occur, providing objection handling and action plans for quick resolution  
• Work closely with Motive Card Product teams, Motive Card Sales, and the customer to ensure product customer-initiated product enhancement requests are captured and socialized to key Motive stakeholders  
• Assist Motive Professional Services and Motive Product with Card Customer Integration strategy and project-level Integration deployment planning and execution 
• Work closely with Motive Risk team to support Know Your Customer (KYC) and Know Your Business (KYB) processes as needed 
• Work with Motive Card fulfillment partner(s) as needed to ensure efficient and timely distribution of Motive Cards to the customer 
• Assist Motive Card sales with securing customer and prospect legacy card transaction data and files 
• Assist in delivering Motive Card customer dashboard training and ongoing customer enablement sessions 
• Own Enterprise Card resource management: staffing, capacity planning, and utilization reporting for all Enterprise Card Project Managers    
• Follow Continuous improvement best-practices in terms of project documentation quality, and archiving project-level artifacts in a common Card Knowledge-base 
• Ensure all Enterprise Card projects and resource time tracking are managed meticulously for accuracy in Motive’s PSA tool
• Provide detailed, timely and accurate project-level metrics for all in-flight Enterprise Card Onboarding projects (% complete, project health, project status)    
• Work closely Motive Customer Education Team (instructional designers) as a Card SME helping to create and refresh Card customer eLearning training materials   

• 4+ years of Enterprise Customer Implementation & Onboarding Project Management experience
• 3+ years of direct industry experience within Enterprise Spend Management, Fleet Card, or Merchant Services
• In-depth knowledge of Fleet and/or Credit Card underwriting, KYB, KCY processes strongly preferred
• PMP and/or Scrum Master certifications strongly preferred
• Fleet Management, Telematics, Safety, and Compliance experience with an IoT Vendor a plus 
• Exceptional Communication (both verbally and written), presentation, and interpersonal skills
• Excellent time management and organizational skills
• Ability to travel to customer sites required (approx. 20%)
• Must reside in the in Continental US or Canada