Lead Solution Engineer

Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Freshworks is looking for a self-motivated Lead Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks.
Solutions Product Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.
Your role and responsibilities:

• Work with our regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer's infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

Qualifications

• Minimum 6 years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments
• Bachelor's or Master's degree in information technology, computer science or a related field is an advantage
• Ability to explain complex technical concepts in a simple manner. ("Tell me like I am five")
• Excellent communicational and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strong customer and solution-oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A standout colleague who enjoys working in a high-energy, high-volume sales team environment

Additional Information
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.