As a Lead Warranty Performance Manager you will manage warranty costs develop strategies and collaborate with suppliers to execute cost recovery activities and reduce warranty claims ensuring customer satisfaction and financial recovery.

Description
One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle's life. If you have a commitment to customers move with urgency and a desire to win in the marketplace then this is the position for you.
The Role
As a Lead Warranty Performance Manager you will be responsible for establishing the supplier's shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies negotiations executing regional warranty budgets and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative analytical work and independent judgment. Becoming a subject matter expert is a requirement of the role either technical or commercial in nature.
You will collaborate with other Warranty Performance personnel Purchasing Engineering Quality Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information creative approaches based on analyzed qualitative and quantitative data thoughtful presentations and innovative strategies.
What You'll Do
The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing Engineering Supplier Quality Internal Product Investigations Manufacturing and suppliers to drive net warranty reduction and recover costs related to field actions and warranty. Considerable initiative attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to:

• Defines cost recovery strategy obtains cross functional alignment with key stakeholders and leads execution
• Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty to facilitate cost recovery settlement from suppliers
• Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required
• Help remove roadblocks and escalate as needed
• Own cost-recovery strategy tied to Field Action Governance (campaign/recall/special coverage): Aligning on scope and cost elements
• Communicates status of cost recovery results
• Interact with leadership including: advising updating and communicating status on key items achievements and issues.
• Build and maintain relationships internally and externally
• Exhibit a strategic forward-thinking mindset
• Anticipate risk and opportunities throughout the process
• Communicate clearly through standalone presentations leadership reviews team meetings and 1:1 discussions with senior leaders

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Business Supply Chain Management Engineering Finance or related field or equivalent work experience
• 3-5+ years' experience in commodity purchasing warranty supply chain engineering manufacturing product development logistics or program/product management
• Relationship Management - Develops and maintains constructive cooperative working relationships
• Negotiation - engage in collaborative discussions to reach meaningful agreements
• Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
• Results Focus - Take charge without prompting seize opportunities and deliver on time
• Workload Management - Manage multiple tasks with quality and prioritize by critical needs
• Highly skilled at working independently and in a team environment with a high level of ambiguity.
• Advanced in Microsoft Office Suite including OneNote Teams and SharePoint PartLink
• Ability to travel 5% of the time domestically

What Can Give You a Competitive Edge (Preferred Qualifications)

• 10+ years of OEM experience including strategy development and supplier management
• Self-motivated individual willing to take the initiative to continuously improve practices and systems
• Experience with contracts/agreements. SAP experience or ability to learn purchasing systems
• Purchasing engineering quality or manufacturing warranty background
• Knowledge of materials management
• CQI-14 Automotive Warranty Management experience
• Excellent skills in Microsoft Office
• Project management and time management skills

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
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Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
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