The Service Representative supports insurance agents and clients by managing policy applications and providing customer service via various communication methods.

Location Designation: Hybrid - 4 days per week
***Hybrid work schedule: work in office 4 days work from home 1 day***
Join our Field Service Team the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs supporting strategic initiatives designed to enhance our operating environment or educating our agents on innovative digital solutions your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview:
Our local General Office is excited to find service professionals who support our insurance agents clients and management team. As a Service Representative you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use their solid knowledge of our systems and processes to assist agents with their questions and process service requests with ease. Whether our agents are looking to expedite applications make a change to an insurance policy or help their client with a service request you will be equipped to help them do so.
What You'll Do:

• Provide excellent day-to-day customer service to agents clients and Field Management either in person over the phone or through electronic communication

• Coordinate underwriting requirements by interacting with agents clients outside medical vendors and underwriters

• Assist with workflow of applications for life products annuities contract changes policy billing and initial and downstream accounting entries related to the new business process

• Answer incoming calls greeting customers and potential agent candidates may be required

• Assist with in-person responsibilities to provide the support required of the Agents and Agency Managers within the General Office.

What You'll Bring:
Required Skills

• The ideal candidate should have 2 or more years of customer service and administrative experience

• Strong computer skills with proficiency in the Microsoft Office Suite

• Demonstrated ability to multitask effectively

• Strong written and verbal communication skills required

Preferred Skills

• Associates or Bachelor's degree preferred or equivalent years of related experience

Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM - 5:00 PM during the work week.
Salary
Competitive full-time base salary overtime eligibility plus target bonus
Benefits
Paid Vacation Health Care 401K match Pension Plan Tuition Assistance Flexible Spending Accounts Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization including management quality control training underwriting and claims.
#LI-BA2
Pay Transparency
Salary Range: $40000-$43000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary bonus. In addition to base salary employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking collaborative problem-solving and purpose-driven innovation. Here you'll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive what's next and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. We're proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93418