Linux Systems Engineer

Do you ever wonder what happens inside the cloud?
DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.
We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the Cloud Operations/Linux Administrator monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances.
What You'll Be Doing:

• Respond to a high volume of technical tickets generated by our customers
• Troubleshooting Linux (CentOS), Apache, Nginx, Haproxy, MySQL, PHP, Redis, Cassandra
• Create and support nagios monitoring checks for various non-standard services
• Working with DataCenter operations to troubleshoot hardware issues
• Hardware and software RAID configurations and troubleshooting
• Automated server provisioning (cobbler, puppet)
• DNS (bind) management
• Configuration and troubleshooting network and hardware (VLANs, switch ports)
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Work both collaboratively and independently within a team setting (we love to use Slack!)
• Identify and communicate process improvement suggestions
• Incident management and escalations
• Help combat fraud and abuse on the platform
• Collaborate with other teams and departments to improve the customer's experience
• Willingness to work in a 24x7 setting (weekends)

What You'll Add to DigitalOcean:

• Excellent verbal and written communication skills
• Passionate about technology and customer support
• Strong identity with our brand and team culture
• Strong background with technology and Linux systems
• Strong analytical skills and pattern recognition
• Prior experience in similar environments

Bonus Points:

• Programming/Scripting: Ruby, Python, Perl, Bash. (understand code and update small scripts)
• Source Code: Git, Gitlab
• Automation: Ansible, Puppet
• Virtualization: KVM, Xen
• Monitoring: nagios, prometheus, grafana
• Databases: complex replication scenarios (Master Master)
• Clustering: understanding Redis and Cassandra clusters
• High availability: Good understanding of corosync/pacemaker HS clusters
• Storage: EMC Isilon experience is a plus

Why You'll Like Working for DigitalOcean :

• We reward our employees . The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role
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