Live Site Specialist

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry embracing challenges with open arms and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours activities and attractions required relentless dedication and vision. To date we’ve helped over 20000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded there is a team of incredible people behind the scenes who are full of dedication passion energy and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities to freely express their creativity and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn to try to succeed to collaborate to think outside of the box to make mistakes and even to fail. And then we come together to try again.

From the minute you join you have a voice. You find your space. You make an impact. We celebrate our victories shout our successes and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the role: 

We are looking for an independent self-motivated individual to maintain websites for a wide range of FareHarbor clients. This person should be ready to engage with clients to make the best decisions possible with their FareHarbor website.

The Live Site Specialist will be responsible for working with multiple FareHarbor teams such as Support Account Management Strategic Partnerships and more. They will also be working with the clients directly. Your role will be to support clients in updating their websites while advising them on our best practice for conversions as well as self service tools ie: Compass FH Training material etc. You will assist the client and fellow global LSS team members with any workarounds needed due to the limitations of FareHarbor’s Wordpress theme.

What you’ll do here:

• Upgrade client's existing FareHarbor websites based on new offerings best practices and data
• Assist with time sensitive support requests for clients with existing FareHarbor sites
• Interact with clients to provide and process information in response to inquiries concerns and requests about their FareHarbor website
• Teach clients how to to take ownership of their FareHarbor sites and make updates on their own
• Create and maintain documentation and training materials on FareHarbor sites
• Work closely and effectively with other teams
• Stay up to date on internet best practices and the changes that happen to those best practices
• Use excellent written communication skills to interact with clients and explain complex topics to them
• Prioritize time and work effectively and efficiently
• Find and provide internal and external resources to help answer client inquiries and other teams/departments questions and concerns 
• Take on and own projects within the department if necessary
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Identify and escalate priority issues per Client specifications to appropriate parties involved

Requirements:

• Legally authorized to work in the United States
• Fluent English any other languages is a plus
• Be able to communicate effectively with both technical and non-technical individuals
• Ability to learn quickly and be comfortable with a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of G Suite products such as Google Docs Google Sheets Google Drive etc.
• Have experience working with WordPress and/or another website building platform (Weebly Wix Joomla Squarespace GoDaddy FTP etc.)
• Understand website best practices

Bonus Points if you have:

• Experience with SEO and Keyword research 
• Graphic Design
• Zendesk experience
• Have experience with HTML and CSS
• DNS / Cloudflare experience

Salary Range: $23.68-$35.52/hour plus 10% bonus potential 

Benefits 

• Medical dental + vision coverage
• 26 vacation days 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Please note you must be authorized to work in the United States for this position.

At FareHarbor we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal state and local laws. We do not discriminate on the basis of race color religion gender gender identity sex sexual orientation national origin disability age or veteran status or any other classification protected by federal state or local law. If you need adjustments during the application or interview process or on the job we’re here to support you. Please reach out to your recruiter to request any accommodations.

To learn more about how we use your information see our Privacy Statement for Applicants. By submitting your application you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment assignment) will be subjected to the successful completion of pre-employment screening.

What We Do

Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018 FareHarbor creates powerful tools that enable our clients (think boat rentals museums food tours events and more!) to operate and grow. With over 20000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel together. Our team is an ‘Ohana of 900+ people around the world. We’re passionate about pioneering an industry embracing challenges with open arms and delivering value to the experiences industry.

Why Work With Us

Since day one we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded there is a team of incredible people behind the scenes who are full of dedication passion energy and the will to succeed. From the minute you join you have a voice. You find your space. You make an impact.

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