LMS Administrator

We’re looking for an organized, analytical LMS Administrator to join our team and make a big impact.

As our first LMS Administrator, your mission will be to handle overall system administration of our new Learning Management System (Skilljar). This includes the content management, learner management, course assignment protocols, and reporting tools in the system. 

You will be the focal point and internal subject matter expert for learning rollout and troubleshooting, supporting Customer Education team initiatives, and partnering with Marketing, Revenue Operations (RevOps), and Customer Support. You should be excited about assisting with the ongoing management of the LMS, ensuring that our users have access to the training and information that they need to be successful in their roles. 

• Consult with the Manager of Customer Education to determine site goals, approaches, and needs
• Scope and manage the technical and operational improvements, ongoing content management, and administration of the Muck Rack Academy, hosted through the Skilljar Learning Management System
• Schedule and conduct regular audits of the LMS to identify areas that need to be updated/expanded
• Provide helpful resources and training related to the account and user LMS engagement to internal teams
• Maintain a catalog of eLearning, virtual instructor-led trainings, and video content
• Work with Instructional Designers to upload and manage courses, learning paths, and video content
• Report and measure content effectiveness through identification and management of Key Performance Indicators (KPIs)
• Assist with course creation as needed
• Assign training modules as requested
• Work in a fast-paced environment and be proactive about finding solutions and a path forward

• Scoping and implementing course launch process refinements
• Partnering with RevOps, establishing enhancements to LMS reporting methods
• Efficiently organizing LMS-related support cases
• Successfully resolving inbound LMS issues from Academy users and internal teams
• Establish a relationship with our Skilljar CSM to successfully execute data migrations

• At least 1 year experience as a Learning Management System (LMS) Administrator OR previous experience implementing, managing and maintaining an LMS
• A working knowledge of learning management system architecture, strong technical troubleshooting and software testing skills as well as technical writing skills
• Great organizational skills with the ability to operate well in a distributed team
• Experience with Skilljar LMS a plus
• Knowledge of and experience with course authoring tools, Articulate 360 a plus
• Excellent oral, written, and interpersonal communication skills
• Strong attention to detail and accuracy
• Ability to thrive in a fast-paced environment, work with tight deadlines, and successfully manage multiple stakeholders while delivering results

Below you'll find an outline of the interview plan for our LMS Administrator role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min interview with a member of our Talent Team
2. A 1 hour zoom interview with the hiring manager
3. A final interview with several team members

In the US, the starting salary for this role is between $53,000 and $61,000+, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.