Lock Desk Analyst

The role

The Lock Desk Specialist will be responsible for ensuring SoFi company policies and procedures related to rate locks are accurate and meet loan pricing compliance standards. This role requires meticulous attention to detail strong organizational skills and the ability to work independently in a fast-paced environment. The ideal candidate will have experience in the mortgage industry proficiency in relevant software and the ability to serve as a critical point of contact for both internal teams and external stakeholders. This position follows a hybrid work model and requires in-office attendance 2 days per week.

What you'll do:

• Enforce Lock Desk policy & procedures.
• Assist the company’s loan officers with rate lock maintenance loan re-prices and general Lock.
• Monitor and track Best Effort rate locks with investors.
• Confirm loan pricing accuracy and profitability.
• Conduct systematic data entry for all interest rate lock requests and re-prices.
• Act as the main point of contact for escalation scenarios.
• Process Change of Circumstances Loan Concessions Lock Scrubs and Lock Extensions.
• Monitor various shared email in-boxes and perform work within SLA.
• Act as a primary point of contact with the Loan Setup Client Experience Team to ensure loan terms are compliant.
• Ensure the accuracy of fees; create a file structure for outbound disclosures.
• Monitor robotics outcome reports and scrub loans that fail to queue back up for automation or work manually.
• Coach train and educate teammates who are newly onboarded.

What you'll need:

• A four-year college degree in Finance Economics or another related field is preferred
• 2+ years in the mortgage industry preferred
• 2 + years of Encompass experience
• 2+ years of Optimal Blue experience
• Microsoft Excel proficiency
• General knowledge of financial markets
• Knowledge of TRID guidelines
• Ability to work quickly accurately and independently in a very fast-paced environment
• Comfortable working under a high level of confidentiality
• Detail-oriented and strong time management / organizational skills

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

Gallery