Mainframe Capacity Planner

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.  

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. Honesty, reliability, curiosity, collaboration, and passion are the key to achieving our purpose. 

Position Summary

Individual contributor role and primary capacity support contact on several client accounts. The staff/career level capacity planner role has responsibilities on assigned client accounts. This level provides assistance to other capacity team members with their assigned accounts. Mentoring Jr team members and providing insights to other functional areas in the organization. Supporting capacity projects and core strategic initiatives. Typically has working knowledge on one or more focused platform (mainframe, distributed, cloud, network, storage) deployed in support of corporate IT infrastructure.

About the role and what you'll be doing:

• Responsibilities include support of repeatable processes for providing KPI metrics aligned with organizational and client commitments.
• Supporting projects to develop repeatable processes and automation to produce turnkey solutions which are deployable on our supported environments.
• Supporting new and existing data mining initiatives of available data lake repositories used to streamline accurate and repeatable metrics deliverables.
• Engaged in support of diagnostics and resolution contributing to incident root cause investigation.
• Support senior team members on performance analysis using internally developed tools/processes and vendor products to increase efficiency through automation and/or standard processes as appropriate.
• Stays engaged with industry trends, products and service offerings, which are relevant to existing and emerging technologies.

Required Qualifications

• Requires a minimum of 10 years of related experience with a Bachelor's degree; or equivalent work experience; College degree preferred
• Technical knowledge across multiple Mainframe teams
• Understands the competitive landscape from both a business and technical perspective
• Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.  
• Exceptional interpersonal, verbal and written communication skills
• Customer Service skills at management level
• Experience establishing and documenting processes and procedures
• Strong collaboration and teamwork skills
• Understand a large-scale 24×7 production environment
• Strong problem solving and analytical skills with knowledge of problem analysis
• Must be self-motivated and able to manage multiple projects simultaneously.
• Strong communication skills to liaise with cross-functional teams as well as provide guidance to junior team members.

Why Ensono?  

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.     

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.