Managed Services Delivery Manager

About Boomi and What Makes Us Special
Are you ready to work on world-changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for eight years in a row in the Gartner Enterprise iPaaS Magic Quadrant, and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.
Boomi provides the foundation on which businesses can evolve and innovate. We help organizations connect everything and engage everywhere across any channel, device, or platform. More than 18,000 organizations are using Boomi to run better, faster, and smarter.
Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people, and developing cutting-edge technology, we want to talk to you.
Managed Services Delivery Manager
Clients around the globe put Boomi technology at the heart of their IT departments. Our Managed Services Delivery Managers address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, the Service Delivery Managers take a proactive approach to driving technical activities for your Managed Services. Service Delivery Managers collaborate closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete client satisfaction of the Boomi Managed Services offerings.
Join us to do the best work of your career and make a profound social impact as a Managed Services Delivery Manager in our Global Managed Services team remotely based in Canada; Halifax, Calgary, Edmonton, Winnipeg, Vancouver, Toronto.
You will:

• Own the service delivery supported by delivery engineering team; ensuring systems, methodologies and procedures are in place and followed
• Drive incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Maintain high performing service support functions with focus on Boomi Managed Services.
• Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
• Manage quality of Service and performance; ensuring future demand from customer growth and projects is understood and factored into capacity plans for all associated systems
• Drive internal and third party service review meetings covering performance, service improvements, quality and processes

Take the first step towards your dream career
Every Boomi team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements

• Service Management professional
• Experience in leading cross functional teams focused on incident management, escalation procedures and related disciplines
• Able to demonstrate a high degree of flexibility with customer first mindset
• AWS Cloud Practitioner Foundational or Microsoft Azure Fundamentals Certification
• ITIL 4 Foundation Certification
• Excellent written and verbal communication skills

Desirable Requirements

• AWS Solution Architect Associate Certification
• Azure Administrator Associate (AZ-104) Certification
• Google Cloud Digital Leader Certification
• Google Cloud Associate Cloud Engineer Certification
• Boomi Associate Administration Certification
• Bachelor's degree

Application closing date: 24 Feb 2023
At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one--that's why we strive to integrate more diverse voices for a stronger and smarter team.
Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.
Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.