Management Analyst (Quality Assurance and Training)
Company
Department of the Navy - Commander, Navy Installations
Location
Tokyo, Japan Tokyo, Japan
Type
Full Time
Job Description
Summary
This position serves as the Quality Assurance Analyst and Training Coordinator within the Rooms Department of the New Sanno Hotel, a world-class, four-star hotel in downtown Tokyo. Incumbent performs a wide variety of work assignments supporting hospitality operations at the New Sanno.
Requirements
Conditions of Employment
- Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).
- Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
Qualifications
- Knowledge of quality assurance principles, practices, and procedures; techniques and leadership skills in coaching others; and the ability to coordinate various types of training programs (i.e., STAR service, CARE etc) is required.
- Must possess excellent communication skills and must possess fluent command of the English language, understand and use proper grammar, and be able to communicate clearly and effectively to all levels of personnel in the organization, both verbally and in writing.
- Must be able to use basic computer software such as Microsoft Word, Excel and Power Point and have a working knowledge of the property management system.
- Must understand the daily operation of a hotel to include safety, environmental and fire prevention regulations and practices; hotel management procedures; and front desk, housekeeping, and maintenance operating principles and practices.
- Ability to determine and document any areas that may need improvement, review policies and improvise plans to improve upon the existing quality standards, review and analyze the effectiveness of the modifications made, and the ability to inform management and staff regarding the specific requirements needed to implement improvements and/or maintain service and operating standards.
- Must have the ability to work independently and in harmony with all levels of personnel inside and outside the organization to include CNIC, regional and installation/site level staff.
- Must possess a welcoming manner and positive attitude when dealing with customers.
Education
- When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.
- Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
- Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
- All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
- To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
- All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
- Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
- For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Additional information
- Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses.
- Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).
- Selectee may be required to complete a one (1) year probationary period.
- Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education.
- The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [email protected] to ensure proper consideration is given.
Date Posted
09/30/2024
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