Manager, Account Management

OVERVIEW

At Instacart we grow the pie which enables others to succeed whether it's our co-workers, customers, shoppers, retailers or advertising partners. We strive for long term solutions where everyone wins and that extends beyond the thousands of households we serve daily to the leading and emerging consumer packaged goods (CPG) companies that want to shape how consumers perceive, shop, and stay loyal to their brands. 

Instacart’s Brand Partnerships team is focused on serving these advertisers through our native advertising platform. We are looking for a highly motivated Manager, Account Management, to join as a category team leader, developing account strategies through deep understanding and holistic views at the category level. You will work alongside the Sales and Ad Operations teams, bringing excellence to client partner relationships, and help our advertisers measure results, optimize, and grow their business through your team of Account Managers. 

You are an ideal candidate if you are a master in relationship building, have strong management and leadership skills, can proactively identify strategic opportunities, drive organizational efficiency improvements, are a team player who consistently delivers results, and thrives in a fast-paced environment. If that’s you, we’ll be thrilled to hear from you! 

WHAT YOU’LL DO

• Hire, develop and manage a team of Account Managers responsible for delivering performant advertising campaigns and identifying incremental revenue opportunities with advertisers 
• Consult to select advertisers on strategic growth initiatives - understanding Instacart’s ad products, capabilities and requirements, and tools that are required by sophisticated advertisers - to accelerate growth
• Work effectively across many cross-functional teams (e.g. Sales, Product, Insights, Meda Analytics, and Catalog) identifying and proposing solutions to complex problems, collaborating and influencing to create a path for our teams to execute solutions successfully
• Partner with Sales Managers and Account Executives to deliver on quarterly gross advertising revenue goals and OKRs
• Monitor and maintain awareness of advertiser’s objectives and needs, ensuring advertisers are set up for success. Effectively coaching Account Managers how to advise advertisers with strategic recommendations that meet both their objectives and Instacart’s needs
• Identify operational pain points; use data to size, prioritize, and recommend process changes 
• Mine data to find insights on the performance of the Account Management team and our advertisers
• Identify gaps in client coverage and proactively adjust resourcing plans as needed

ABOUT YOU

• At least six years of functional experience, and 2-4 years of management experience 
• A trusted leader who embodies Instacart’s core values and consistently coaches up 
• Naturally curious and always strives for improvement – strong desire to improve themselves, peers and team members, advertisers, and the company

• Thrives in a fast-paced dynamic environment and is stimulated by challenges
• Effectively responds to ambiguity and change; keeps teams moving forward
• Fosters a collaborative environment to encourage a respectful exchange of ideas between cross-teams

• Excellent organizational, relationship-building, and written/verbal communication skills
• Analytical and process-oriented; comfortable working with data, has meticulous attention to detail, and makes data-driven decisions 
• Thinks both creatively and critically, willing to think outside the box and challenge the status quo
• Consistently achieves results, even under tough circumstances

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