Job Description
At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo is seeking a Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for our Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems and spans customer cohorting health and success signals churn and expansion drivers and AI-powered workflows that translate insight into action.
You will operate as a senior technical individual contributor with program-level ownership combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM. This role is ideal for someone who can architect build QA and operationalize advanced analytics and insights projects end-to-end while partnering deeply across Product Ops and Data teams.
What You’ll Do- Own Customer Success Intelligence & Advanced Analytics & Insights design Production-Grade Data Models & Analytics Pipelines and champion AI Tooling Automation & Workflow Orchestration
- Build and maintain customer cohorting segmentation and benchmarking frameworks in collaboration with our Product Data Science team that captures meaningful differences in Customer behavior maturity and value
- Define and evolve customer health adoption and success scoring and signals including leading indicators of churn and expansion
- Design and scale advanced analytics projects and models including cohort analysis statistical inference and impact measurement systems that connect product usage and engagement to customer retention outcomes
- Act as a technical program owner for complex analytics initiatives driving roadmap definition sequencing workstreams coordinating dependencies and delivering outcomes
- Create advanced SQL and Python outputs that power customer insights forecasting inputs and operational reporting using GitHub for version control and change management and applying strong data modeling and governance practices
- Partner closely with Data Engineering CS OPs Data Science and Product Analytics to deliver strategic analytical tools and insights that inform GTM priorities roadmap decisions and customer strategy and collaborate to deliver prototype AI-assisted tools that provide GTM teams real time actionable insights into customer behavior
- Design and deploy workflow automations using n8n Airflow or other AI tools and establish integrated AI driven alerts that surface real-time customer risk and opportunity
- Lead initiatives end-to-end: problem framing design build QA documentation rollout and iteration
- Maintain a high bar for execution quality accuracy reliability and long-term scalability
- Translate complex technical outputs into clear actionable narratives for senior business and GTM stakeholders
- 5+ years of experience in advanced analytics technical analytics or data analytics (SaaS strongly preferred)
- Advanced proficiency in SQL and GitHub with experience owning complex analytical data models
- Strong hands-on experience with Python and/or R including statistical inference cohort analysis and advanced research
- Tableau Developer–level fluency with solid understanding of dashboard logic metrics and database structures
- Confident using AI tooling (e.g. Cursor Glean Codex GitHub AI etc.) to accelerate development and familiarity with workflow automation platforms (n8n Airflow DBT); experience with LangChain a plus
- Demonstrated ability to build and operationalize analytics and AI workflows used by CS Sales or GTM teams
- Experience operating as a technical program manager for analytics or data initiatives
- Strong communication skills and comfort partnering with senior non-technical stakeholders
- High standards for analytical rigor QA documentation and system reliability
- You’ve already experimented with AI in work or personal projects and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
#LI-Abbey
#LI-hybrid
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors including the applicant’s job-related skills relevant experience education or training and work location.
In addition to base salary our total compensation package may include participation in the company’s annual cash bonus plan variable compensation (OTE) for sales and customer success roles equity sign-on payments and a comprehensive range of health welfare and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding client or partner work if applicable team meetings and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career where you’ll be welcomed as your whole self from day one and supported with generous benefits we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy security bias awareness and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process you acknowledge that you have read understood and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex (including pregnancy) gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law.
Top Skills
What the Team is Saying
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
Gallery
Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Similar Jobs
Klaviyo
Senior Customer Education Specialist (Training)
Klaviyo
Senior Solutions Architect
Klaviyo
Commercial Partner Sales Specialist
Klaviyo
Solutions Engineer
Explore More
Date Posted
04/25/2026
Views
0