Manager, Agile Operations

Ask Yourself

• Are you a passionate and curious go-getter that wants the opportunity to make an impact in a high-growth and fast-paced SaaS company?
• Are you excited about helping nonprofits reach, engage and retain the donors they depend on to achieve their vision for a better world? 
• Does your company have a philanthropic mascot (Blossom the Orangutan) that oversees their Industry leading customer retention rate and stellar NPS scores? 

If you answered yes to those first few questions then you may be just what we are looking for in our next Agile Operations Manager.

The Company

• Through acquisition, Kindful and Bloomerang have joined forces in supporting tens of thousands of non profit professionals globally. Our stand-out team of 270+ employees believes in the value of life with a mission, and they take great pleasure in helping passionate charities make smart decisions that help them reach out, grow, and thrive through easy-to-use software. Together, we’ve created the highest-rated fundraising/donor CRM platform on the market and we are excited for the opportunity to add people like yourself to our best-in-class culture. 

The Role

• The Agile Operations Manager will be responsible for overseeing the product discovery, story writing, and tracking of team metrics for multiple teams. They will be the go-to person for Agile operations, work to standardize practices and mentor/manage multiple Scrum Masters.

Duties/Responsibilities

• Oversee product discovery, story writing, and tracking of team metrics for multiple teams.
• Collaborate with product teams to ensure a smooth transition from product discovery to production release.
• Ensure teams are following Agile processes and best practices.
• Act as a liaison between teams, technical staff, and stakeholders.
• Facilitate a release planning process.
• Identify and implement improvements to Agile operations.
• Manage and mentor multiple Scrum Masters.
• Ensure teams are following consistent Agile processes.
• Develop metrics to track team performance utilizing Jira to track workflow and progress.
• Ensure teams are meeting goals within the allotted timeframes.
• Monitor team performance and adjust processes as needed providing feedback and guidance to teams on how to optimize their processes.

What Does It Take

• 5+ years of experience with Agile operations and management
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Proven leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, transparency, active listening and showing general interest through empathy
• Advanced experience in Jira
• Strong understanding of software development processes and methodologies
• Ability to work in a fast-paced environment
• Excellent communication, problem solving and interpersonal skills

Benefits 

• Health Insurance: Medical, Vision, Dental, FSA, HSA
• Paid Parental Leave: For time spent with your little one
• 401K with Match: To help you save for the future 
• Wellness: You'll have access to a free subscription to Bright, a wellness platform offering resources for nutrition, exercise, mental health, and more as well as a kitchen stocked with snacks and coffee.
• Time Away: PTO, Flex Days, Volunteer Days, 13 Paid Holidays 
• Equipment: We ship everything to your front door

Location 

This is a full-time, permanent position, either fully remote or based in our Indianapolis HQ. We do not offer Visa sponsorship or relocation assistance at this time. 

Registered States

We are currently registered to employ in the following states: Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Minnesota, Michigan, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Accommodations 

Applicants with disabilities may contact [email protected] to request accommodation in completing an employment application.

Posting Statement 

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Bloomerang does not accept agency resumes or partnerships at this time.