Manager, Business Risk and Controls - Fraud

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager of Business Risk and Controls in Fraud, you will manage a team of Business Controls Specialists responsible for providing centralized operational support through internal process review, quality audits, and testing to ensure operational Risks are appropriately identified and controls are working as crafted. Motivates staff toward the attainment of departmental goals and develops employees through regular coaching and feedback that leads to improved results. In addition, the Manager ensures compliance with all prescribed internal policies and all applicable regulatory requirements.

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We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Develops employees and provides coaching and feedback to facilitate professional development.
• Assesses training requirements for incumbents, team members and the business.
• Evaluates individual training needs and promotes the development of effective team relationships.
• Oversees and monitors the day-to-day review, monitoring and testing of controls in an audit capacity and procedures associated with products, services, customers, and operations.
• Advocates for and guides employees through the utilization of quality methods and tools to identify, analyze, improve, and implement business solutions.
• Sees opportunities to improve operational efficiency within the team and with the business.
• Designs and implements operating procedures that provides improved services and enhanced internal efficiencies.
• Maintains advanced knowledge of changes in regulations, and the industry that may impact operations.
• May oversee responses to external regulatory inquiries and/or internal inquiries as necessary.
• Oversees the design, assessment, implementation and/or administration of complex quality assurance programs, practices, and policies.
• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 or more years of operations, process experience, quality assurance or quality improvement.
• 2 or more years of leadership experience.
• Advanced knowledge of relevant regulatory compliance, industry regulations and regulatory data sources required.
• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Over 6 years of experience with controls creation, implementation, and lifecycle management
• Over 2 years of experience with fraud controls
• Over 4 years of bank financial crimes experience in an operations-based capacity (excluding fraud call center)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.