Manager, Client Services (Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

In this role you will own and ensure an optimal client experience as it relates to all aspects of proxy services for clients in the financial services industry. This leader enables, supports, and leads the business by providing oversight, mentoring, and guidance to a staff responsible for project management, operational, and production activities for a wide range of projects of varying complexity and requirements. We are looking for a highly innovative, self-motivated, energetic individual with excellent communication, organizational, and negotiation skills with an ability to drive the business, identify opportunities for increased revenue, increase operational efficiencies, improve client relationships, and lead the team to success.

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Job Responsibilities:

• Responsible and accountable for a team of associates, developing, coaching, mentoring and retaining high performance staff, enabling and empowering team to improve upon service model, exceed client expectations, and drive results.
• Maintains and develops relationships with clients, ensuring high client satisfaction, attending industry events and maintaining expert knowledge on developments and initiatives in the financial services industry impacting mutual fund proxy.
• Establishing clearly defined goals and objectives for the team in support of the strategy and vision of Broadridge.
• Develops and maintains productivity, quality, and client service metrics and strategies.
• Oversight of complex, high profile campaigns, participating in client and internal meetings to provide guidance and support to staff.
• Identify, create, and maintain procedural documentation, routinely review procedures, collaborating with departmental leaders, to ensure quality, audit, and service excellence metrics are followed for minimal Broadridge exposure and risk on projects.
• Collaborates effectively to identify creative alternatives to project challenges, leads subject matter experts to resolve challenges, removing obstacles and impediments to ensure business and operational objectives are met.

Qualifications:

• Bachelor's degree or equivalent experience preferred
• Five to seven years of mutual fund industry and/or insurance product knowledge
• Solid and extensive written and oral communication skills
• Excellent presentation skills
• Highly proficient in Word, Excel, and PowerPoint
• Highly organized with ability to meet tight and competing deadlines
• Detail oriented with ability to multi-task
• Able to conceptualize innovative and creative approaches to project challenges

Compensation:

• Salary Range: 80,000 - 110,000 depending on experience. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
• Annual Bonus: 10%
• Benefits: Medical, dental, life and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].