Manager, Client Success-REMOTE
Job Description
Job ID 74061-en_US Location Dallas - Texas
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
RUCKUS Cloud, our AI-enabled converged network management-as-aservice platform, simplifies deployment, monitoring and management of your single-site or geographically distributed multi-site wired and wireless network.
How You'll help us connect the world:
Customer Success at Ruckus owns the customer journey through onboarding, expansion and renewal of Ruckus Subscription services. We ensure customers have ideal business outcomes from use of Ruckus Wireless hardware and SaaS services. We make sure our distinctive value is well-paired with our customers' unique needs.
This role is with the trailblazing Customer Success team at Ruckus. We need creative problem solvers with enterprise experience and ability to build a path forward with a 'take-ownership' mentality. Ruckus CSMs are indispensable, trusted advisors that advocate and get results for customers.
Responsibilities:
Drive product adoption, expansion and great customer experiences, ensuring optimal renew rates for Ruckus Cloud service.
Own the relationship with assigned Enterprise Clients and Mid-Market Clients, driving the customer journey through proactive engagement, surrounding customer with best customer resources and acting as the voice of the customer within Ruckus.
Work with leadership to create, prioritize, and execute new programs and process that ensure our customers maximize ROI.
Partner with the global CSM leadership team to develop team processes and procedures for global and local consistency.
Work cross-functionally to program/project manage initiatives based on urgency and competing priorities.
Drive the evolution of the Ruckus business through your understanding of the customer experience, ability to summarize complex issues and communicate ideas proficiently
Required Qualifications :
5-10 years of experience managing large enterprise SaaS accounts
Direct experience engaging or leveraging digital one-to-many programs to manage outreach and Customer Success objectives at scale
3+ years of experience with Gainsight, Totango or other customer journey management software
Robust knowledge of consultative selling, project management and customer service principles
Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell
Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, Office365 tools and Salesforce
You'll excite us if you have:
Understanding of wireless network technologies, network administrative tools and Ruckus/CommScope product lines is highly desirable
#LI-RB1
#LI-REMOTE
Why CommScope?
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.
www.ruckusnetworks.com
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's nextcome connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected]. You can also learn more about CommScope's accommodation process and EEO policy at careers.commscope.com/eeo
Req ID 74061
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
RUCKUS Cloud, our AI-enabled converged network management-as-aservice platform, simplifies deployment, monitoring and management of your single-site or geographically distributed multi-site wired and wireless network.
How You'll help us connect the world:
Customer Success at Ruckus owns the customer journey through onboarding, expansion and renewal of Ruckus Subscription services. We ensure customers have ideal business outcomes from use of Ruckus Wireless hardware and SaaS services. We make sure our distinctive value is well-paired with our customers' unique needs.
This role is with the trailblazing Customer Success team at Ruckus. We need creative problem solvers with enterprise experience and ability to build a path forward with a 'take-ownership' mentality. Ruckus CSMs are indispensable, trusted advisors that advocate and get results for customers.
Responsibilities:
Drive product adoption, expansion and great customer experiences, ensuring optimal renew rates for Ruckus Cloud service.
Own the relationship with assigned Enterprise Clients and Mid-Market Clients, driving the customer journey through proactive engagement, surrounding customer with best customer resources and acting as the voice of the customer within Ruckus.
Work with leadership to create, prioritize, and execute new programs and process that ensure our customers maximize ROI.
Partner with the global CSM leadership team to develop team processes and procedures for global and local consistency.
Work cross-functionally to program/project manage initiatives based on urgency and competing priorities.
Drive the evolution of the Ruckus business through your understanding of the customer experience, ability to summarize complex issues and communicate ideas proficiently
Required Qualifications :
5-10 years of experience managing large enterprise SaaS accounts
Direct experience engaging or leveraging digital one-to-many programs to manage outreach and Customer Success objectives at scale
3+ years of experience with Gainsight, Totango or other customer journey management software
Robust knowledge of consultative selling, project management and customer service principles
Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell
Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, Office365 tools and Salesforce
You'll excite us if you have:
Understanding of wireless network technologies, network administrative tools and Ruckus/CommScope product lines is highly desirable
#LI-RB1
#LI-REMOTE
Why CommScope?
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.
www.ruckusnetworks.com
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's nextcome connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected]. You can also learn more about CommScope's accommodation process and EEO policy at careers.commscope.com/eeo
Req ID 74061
Date Posted
10/16/2022
Views
6
Positive
Subjectivity Score: 0.8
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