Manager, Clinical Documentation and Coding Accuracy

Join VillageMD as a Manager, Clinical Documentation and Coding Accuracy (Remote)

Join the frontlines of today's healthcare transformation 

Why VillageMD? 

At VillageMD, we're looking for Manager, Clinical Documentation & Coding Accuracy to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

In this role, the Manager, Clinical Documentation & Coding Accuracy is accountable for developing and implementing clinical documentation support and diagnostic coding best practices across a quickly growing, primary care practice network. As a member of our team, you will ensure accuracy and appropriateness of documentation to support coding initiatives across all patient populations, including but not limited to Medicare Advantage and Medicare FFS populations. Included in the scope of this role is process improvement, provider education initiatives, report review, and achieving overall documentation and HCC coding accuracy goals.

How you can make a difference

• Manage a clinical documentation and coding accuracy support team towards meeting metrics and KPI while ensuring daily operations and corporate policies remain supported
• Remain current on new coding documentation and accuracy procedures and develop education materials for providers to improve coding knowledge and compliance
• Conduct individual training and group education sessions on proper coding and documentation practices for physicians and staff consistent with industry standards and in compliance with coding guidelines
• Manage the post encounter review process and conduct post-encounter review sessions with providers
• Recognize and develop coding best practices to share across the organization
• Create and document internal standards to improve coding performance across all primary care provider sites
• Support clinical documentation and coding accuracy leadership in the oversight of all coding operations processes, identification of opportunities to improve the coding operations performance, as well as the coding accuracy of providers
• Review charts and reports to identify undiagnosed chronic disease and query provider to code to highest accuracy and specificity
• Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines

Skills for success

• A high level of personal accountability and ability to work independently
• Bias for action with a solution-oriented approach
• The ability to be flexible in an ambiguous and dynamic environment
• Strong communication skills
• Superior relationship and interpersonal skills with the ability to craft meaningful relationships across diverse stakeholder groups
• Proven leadership competency including the ability to motivate and develop teams and achieve results
• Experience in conflict management and problem resolution
• A low ego and humility; an ability to gain trust through good communication and doing what you say you will do

Experience to drive change

• Bachelor’s degree in Health Information Management, Nursing or comparable field
• Professional Coding Certification such as CRC, CCS, CPC required
• 5+ years of experience in advanced professional coding as well as coding training and/or education
• Previous management or team leadership experience preferred
• Experience in a large, independent clinic organization or ambulatory environment of a hospital or integrated delivery system (Primary Care Practice highly preferred)
• Knowledge and familiarity with Electronic Health Records documentation methodologies and workflow to support coding operations and provider documentation process
• Demonstrated achievement with change management and quality improvement initiatives
• Proven success in building relationships and establishing credibility with doctors, nurses and other clinical staff
• Exceptional communication skills
• High level of emotional intelligence
• Ability to navigate resistance to change and solve problems effectively

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.