Manager - Cloud Operations

At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

Who We Are?

We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.

Who You Are?

We are looking for a team member who considers themselves:

• Self-motivated – you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion.
• A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. While you are an independent contributor, you appreciate the value in collaboration.
• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology.

What You'll Do 

The ideal candidate for the Manager, Cloud Operations role will lead and oversee the day to day activities of our cloud Operations team. This manager will play a key role in improving the quality and consistency of software deployment and defining standard procedures and best practices. As the leader of the Cloud Operations team, you will collaborate, organize and prioritize work on behalf of the product teams. This person must have experience in the following areas:

Responsibilities:

• Personnel leadership – experience managing and mentoring a globally diverse technical staff. 
• The candidate must have considerable experience building highly available, scalable and resilient services in the Azure and AWS public clouds.
• Experience with containers and orchestration platforms such as Kubernetes in addition to building cloud native (serverless, functions, etc…) services is also important.
• Experience designing and implementing CI/CD piplines to automate building, testing and deployment of infrastructure and applications.
• The “Digital Transformation” of legacy IT support teams to modern cloud operations support teams with an agile approach to support.
• Experience developing road maps that delivers industry-leading benchmarks/SLAs for cloud services.
• Experience optimizing cloud spend through metrics and reporting
• Designing, documenting and delivering infrastructure services using IaC methodologies (i.e. Terraform, Bicep, Ansible, etc…)

What You May Need to be Successful

• Degree in IT or Business Discipline or equivalent experience.
• OVerall to come with 8+ yrs of experience of which minimum of 3 years experience delivering large scale cloud infrastructure/services.
• Minimum of 1 years experience managing/developing IT professionals.
• Extensive knowledge of cloud network design.
• Proven ability to deliver highly available cloud services with disaster recovery.
• Setting technical direction for cloud infrastructure design (collaborating with application architects, operations, and financial stakeholders)
• Training IT team members to deploy cloud services via IaC methodologies
• Documenting the environment , setting technical roadmaps. & reporting on service usage 
• Ability to manage priorities and tasks in order to meet deadlines and accomplish goals
• Demonstrated ability in defining and implementing process improvements with a focus on leading edge technology
• Strong communication skills for gaining understanding, support and compliance from both executive and junior audiences
• Strong collaboration skills
• Technical acumen to convert plans into real solutions
• Customer focused individual who must be able to effectively work in a fast-paced environment with competing priorities and effectively collaborate across teams
• Must be detailed oriented and able to provide superior level of customer service to employees and colleagues
• Demonstrated critical thinking and analytical skills required
• Must be self-motivated, highly organized with the ability to prioritize independently while demonstrating a sense of urgency
• Ability to produce accurate work under pressure with frequent deadlines
• Ability to maintain confidentiality and exercise independent judgment in the performance of duties
• Ability to manage change effectively, always mindful of technology, business processes and systems implication
• Exception written, verbal, and interpersonal communication skills with management, technical peers, and business stakeholders
• THis is a people manager role. Very strong communication and presentation skills for gaining understanding, support and compliance from both executive and junior audiences

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

More About Our Values Code

• Honor Honesty, Consistency, Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual
• Take an Outside-In approach: Put the client first
• Think out-of-the-box: Innovate and create
• Stay Team-Oriented: Collaborate and appreciate each other

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

EMPLOYEE BENEFITS – India Region:

• Most of the roles are enabled with the ability to work remotely with occasional business travel. Hybrid working model
• Comprehensive employee Leave policy
• Career progressions through Internal job opportunities and Global Talent mobility programs
• Career Development: Mentoring Program, People Management Program, cross-functions training, soft skills training.
• Continuous learning and development opportunities. Upskilling and reskilling opportunities mobilized through e-learning platforms
• Training and Certification reimbursement programs
• Medical Insurance coverage for employees and parental insurance benefits available. Calendarized Employee Wellness programs
• Quarterly Rewards and Recognition program to recognize exemplary performance

Other attractive allowances – Weekend working, Holiday pay, Relocation assistance, Maternity bonus, Creche allowance.