Manager, Converged Infrastructure (Remote)

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID-19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE
Responsible for performance, support and growth of server infrastructure and aligning technology with the vision and strategy of the organization. Accountable for complying with all laws and regulations that are associated with duties and responsibilities.

NATURE AND SCOPE

• Manages People
• This role directly manages 6 - 11 workers
• This role reports to this job: DIRECTOR, IT-INFRASTRUCTURE
• Necessary Contacts: To do this job effectively the incumbent has to be in contact with all levels of BCBSLA personnel.

QUALIFICATIONS

Education

• Bachelor's in Computer Science or related field required.
  Completion of an approved educational program or four years of related experience may be accepted in lieu of degree. Must have demonstrated ability to analyze and solve logical problems such as may be found in mathematics, statistics, etc

Work Experience

• 5 years of technical systems analysis and design experience required. Experience must include 2 years of leadership experience.

Skills and Abilities

• Requires expert knowledge of converged infrastructure architecture. Requires extensive knowledge of general infrastructure and data center concepts.
  
  Must have demonstrated capacity to successfully lead and direct a group of engineers, analysts, and/or technicians.
  
  The following technical competencies are required: Windows Server, Linux, Active Directory, VMWare, Citrix, O365
  
  Expert knowledge in the field of computer science, including hardware and software products, computer systems, systems analysis, development/maintenance process, and data network management for large complex systems required.
  
  Sufficient communication skills to coordinate internal education, interaction with internal areas concerning problem status.

Licenses and Certifications

• None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Leads strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies as it relates to Infrastructure. Collaborates with the appropriate departments to develop and maintain a technology plan that supports the organizations Business Continuity Plan. Responsible for implementation of the enterprise architecture and the development and maintenance of the organizations IT computing environment
• Responsible for developing the server infrastructure annual operating and capital budgets for purchasing and to ensure cost efficiencies and improve IT productivity. Reviews hardware and software acquisition and maintenance contracts. Works with Enterprise Architecture Roadmaps manager to negotiate with vendors for products and services affecting Enterprise Infrastructure
• Acts as an advocate and ensures adherence to IT governance practices and methodologies and understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals
• Develops, manages, and builds strong relationships/partnerships with clients, vendors, peers/other teams, and staff to ensure a high level of personal and team understanding of the client's business operations, IT support needs, and IT service expectations. Responsible for the ultimate satisfaction of all Information Technology (IT) clients and supporting the IT vision. Works with all levels of management to communicate and resolve business related issues
• Directs IT staff, promotes career development opportunities, provides mentoring to the staff to encourage personal growth and advancement, and promotes delivery of high quality customer service and team productivity. Actively pursues personal leadership development to ensure growth and the ability to demonstrate a high level of quality and productivity
• Defines and interprets plan/policy requirements and presents options and processing capabilities to upper level management
• Interfaces with IT managers and directors on a range of content from simple to extremely complex and requires diplomatic and tactful negotiations with client management on controversial subjects
• Reports to and advises the Director, IT on the performance and issues related to server infrastructure

Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

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An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.