Manager, Enablement

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

As the manager of Enablement Services, this role will be responsible for leading the Client Enablement Services team. This team owns planning and delivery for all SeatGeek client training programs globally as well as several internal employee training programs. We are looking for a dedicated people leader to be accountable for delivering these with quality and consistency. 

This role will manage the day-to-day operations of the Enablement Services team by managing our team of trainers and technical writers. This individual will leverage enablement services to bring value to our clients and the SeatGeek business.

What you'll do

• Coordinate and maintain SeatGeek internal staff training programs including both new employee onboarding and ongoing skill development training
• Manage resourcing and delivery of the the Client training programs focused on onboarding new client users and continuing education for users throughout the client lifecycle
• Manage incoming documentation and training requests, including scoping, training, and resourcing requests
• Be a strong, passionate people manager focused on supporting and growing your employees
• Lead and oversee a growing globally distributed team of training consultants and technical writers
• Facilitate opportunities for training and adoption among SeatGeek Enterprise product end users through seminars, workshops, certifications, and e-learning tools
• Partner with business leaders to identify and meet the various training needs of the SeatGeek organization
• Lead the team in key projects and initiatives such as expanding our LMS platform or designing, developing, and launching a new online product certification program
• Act as training & development resource for SeatGeek
• Create standardized, scalable training services processes while respecting regional needs and nuances

What you have

• 6+ years of professional experience, including:
  • 3+ years experience working with enterprise clients in a SaaS software setting
  • 3+ years experience working in training services or a training program management role 
  • 2+ Years experience in a people management role, managing a global and distributed team
• Experience designing,  implementing, and delivering client and internal training programs
• Experience developing software certification programs 
• Experience working in complex, customizable SaaS products 
• Experience in scaling a services organization by leveraging opportunities for knowledge sharing, distribution, and education 
• Experience in the Ticketing Industry is a plus 
• Willingness to travel occasionally as needed, typically once per quarter
• The ability to be a self-starter and work successfully in a fast-paced environment 
• A people-focused and genuine passion for adult learning and development
• An open, collaborative approach to designing processes, plans, and solutions 
• Experience being a people manager, passionate about coaching, mentoring, and creating career opportunities for your team
• Willingness to dig into the details and solve challenges collaborative with your team

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical 
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $80,000 - $125,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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