Manager Engineering

We’re looking for an Engineering Manager to lead the Behavioral team responsible for turning raw customer signals into meaningful marketing triggers. This team builds the behavioral intelligence layer of our platform systems that detect patterns in customer activity and inactivity (such as cart abandonment price drops or loyalty milestones) and translate them into automated messaging opportunities. This is a hands-on player-coach role that blends technical leadership with people leadership. You’ll guide a team of engineers while staying close to architecture and system design helping build scalable systems that process high-volume event data and power real-time marketing decisions. You’ll set direction for the team while also rolling up your sleeves when needed unblocking complex problems shaping system architecture and leading by example through technical contribution.

You will report to the Senior Director of Engineering in this role.

 Responsibilities:

• Recruit mentor and grow a diverse team of engineers building behavioral decisioning capabilities. Foster a culture of ownership curiosity and continuous improvement.
• Partner with Product to define and evolve the roadmap for behavioral decisioning capabilities. Help identify the most impactful behavioral triggers and ensure the team is building systems that unlock real customer value.
• Drive key initiatives from idea to delivery — translating product goals into clear technical plans and ensuring the team ships high-quality reliable solutions.
• Lead development of services that transform raw activity signals into actionable trigger events powering use cases like cart abandonment browse abandonment price drops and back-in-stock alerts.
• Provide hands-on technical leadership for systems that detect behavioral patterns across events correlate signals across time windows and determine trigger eligibility.
• Help architect systems that maintain short-lived behavioral state and lookback windows needed to evaluate patterns such as “action without completion” or multi-event intent signals.
• Collaborate closely with Data Platform Messaging and Activation teams to ensure behavioral signals integrate cleanly into campaign orchestration and message delivery systems.
• Ensure behavioral services operate reliably at scale as they process high volumes of customer activity signals. Use observability metrics and postmortems to continuously improve system quality.

Qualifications:

• 7+ years of software engineering experience including 3–5 years managing engineers with a track record of recruiting mentoring and growing high-trust teams with strong ownership and accountability.
• A player-coach leadership style — comfortable guiding engineers while staying close to the technical work and contributing to architecture design or implementation when needed.
• Strong experience designing and operating distributed or event-driven systems with sound architectural judgment around stateful services and real-time decisioning systems.
• Demonstrated success building scalable backend services in cloud environments (preferably Google Cloud Platform) including familiarity with event streaming pub/sub systems and asynchronous processing.
• Familiarity with systems that process high-volume event data such as event stream processing behavioral analytics or rule/decisioning engines.
• A strong focus on operational excellence — building reliable systems with monitoring alerting incident response and shared ownership of on-call responsibilities for business-critical services.
• Clear communicator and collaborator who can translate technical tradeoffs into practical decisions with product and business stakeholders.

What We Do

Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees Movable Ink serves its global client base with operations throughout North America Central America Europe and Australia.

Why Work With Us

Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening understanding and caring about others' success. We set a high personal bar believe nothing is impossible and commit ourselves fully to the goal.

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