Manager, Enterprise Technical Services- Classy

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $6 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

About the role:

Classy is looking for a Manager, Enterprise Technical Services to join our team! This is a leadership position in which you’ll manage multiple teams responsible for delivering enterprise level technical advisory services. These teams are focused on accelerating customer adoption through account management guidance and implementation of technical projects. You'll oversee the pipeline of incoming technical projects, and ensure that your team is able to deliver on these engagements. You will partner cross-functionally to align on priorities and use your problem solving skills to make strategic decisions that improve the overall workflows of the teams you manage. You are collaboration-focused, work well through ambiguity and changing business landscape, and have experience building out emerging teams. 

What you’ll accomplish:

• Manage, motivate and develop teams of Technical Analysts and Technical Account Managers
• Develop a roadmap for how managed service engagements will accelerate customer adoption and business goals
• Define and execute strategy for Enterprise level onboarding, and the migration of client technology needs to Classy
• Oversee post sales pipeline of managed services engagements, with a primary focus on data migrations. Assign out projects, and ensure that team members are able to meet project deadlines and deliverables. 
• Build out our team of Technical Account Managers in supporting our Enterprise customers
• Define Technical Account Manager deliverables and engagements
• Ensure directs have the necessary skills and knowledge to fulfill their roles through consistent and regular 1-1’s, process building and regular training sessions

What you bring (Required):

• 5+ years experience in Professional Services, Account Management, or Support management (IC level 1- 4) 
• Basic frontend and backend competency in popular coding languages (preferred: APIs, CSS, HTML, React)
• Solid understanding of REST API’s, data migration best practices, and CRM’s (Microsoft Dynamics and Salesforce)
• You enjoy empowering users with the knowledge to do things for themselves in the future, not just fixing things for them.
• Proven technical problem solving, business process development, and analytical capabilities
• Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, clients, and executive management

Why you’ll love it here: 

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every month  for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
• Our commitment to Sustainability. Classy exists to create a more inclusive and sustainable world for all. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

The total annual salary for this full-time position is $110,000 - $150,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].