Manager, Fund Administration (Investor Services)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Fund Administration (Investor Services) in Canada.

In this role, you will lead a high-performing Investor Services team responsible for delivering best-in-class fund administration support across a diverse portfolio of private markets clients. You will oversee day-to-day operations while ensuring exceptional service quality, strong SLA performance, and high customer satisfaction. Acting as a key escalation point, you will resolve complex client issues and coordinate cross-functional efforts to drive timely outcomes. You will also play a central role in shaping team development, coaching managers and associates, and strengthening operational capabilities. This position combines leadership, client engagement, and process optimization within a fast-growing, technology-enabled financial services environment. It offers the opportunity to influence service strategy, scale operations, and directly impact the experience of institutional investors and fund managers.

• Lead, coach, and develop a team of Investor Services Associates and Assistant Managers to ensure strong performance, engagement, and professional growth.
• Own key operational metrics including SLA compliance, service quality, and customer satisfaction across assigned client portfolios.
• Act as senior escalation point for complex investor services issues, coordinating resolution across internal teams and stakeholders.
• Manage workload distribution, capacity planning, and resource allocation to ensure operational efficiency and service continuity.
• Drive process improvements, automation initiatives, and operational controls while identifying opportunities for product and service enhancements.
• Partner with Product, Sales, and Operations teams to align service delivery with broader business objectives and growth priorities.
• Report on team performance, risks, and operational trends to senior leadership, ensuring visibility and accountability.

Requirements:

• 6–10+ years of experience in fund administration, investor services, or a related financial services environment.
• 2+ years of people management experience with demonstrated success in building and leading high-performing teams.
• Strong understanding of investor services operations and private markets fund structures.
• Proven ability to analyze data and use insights to drive performance, decision-making, and operational improvements.
• Excellent communication and stakeholder management skills, including experience presenting to senior leadership.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced, high-volume environment.
• Experience leading process improvement initiatives and driving operational change at scale.

Benefits:

• Competitive base salary with equity participation
• Comprehensive health, dental, and vision insurance for employees and families
• Flexible Time Off policy plus paid company holidays
• Generous parental leave, medical leave, and bereavement leave
• 401(k) retirement savings plan
• Healthcare FSA and commuter benefits programs
• Remote-first flexibility with customizable work and equipment setup
• Professional development stipend for continuous learning
• Monthly wellness stipend for remote work support
• Mental health benefits including coaching and therapy access