Technical Delivery Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Delivery Manager based in Canada.

The Technical Delivery Manager will lead complex digital delivery initiatives within a global technology environment, supporting large-scale e-commerce transformation programs.
This role sits at the intersection of business, technology, and delivery, requiring strong leadership, technical understanding, and stakeholder management skills.
You will drive multi-market platform rollouts, manage delivery partners, and ensure successful execution across teams and regions.
The position requires expertise in Agile and SAFe delivery frameworks, with hands-on experience in e-commerce ecosystems, ideally Salesforce Commerce Cloud.
You will contribute to improving delivery efficiency through automation, AI-driven practices, and continuous platform optimization.
This is an opportunity to make a measurable impact while collaborating with diverse teams across international markets.

The Technical Delivery Manager will be responsible for driving delivery excellence across complex digital initiatives, ensuring alignment between business objectives, technical execution, and partner teams.

• Lead end-to-end delivery of e-commerce projects and international platform rollouts, managing scope, timelines, dependencies, risks, and delivery commitments.
• Coordinate multi-market implementations while ensuring alignment with global platform standards and program objectives.
• Manage delivery activities within an Agile / SAFe framework, including feature tracking, PI Planning preparation, dependency management, and execution monitoring.
• Collaborate closely with Product Owners, Scrum Masters, technical teams, business stakeholders, and external partners to maintain delivery momentum.
• Oversee day-to-day delivery topics including web performance, platform security, test automation, release coordination, and continuous improvement initiatives.
• Manage relationships with system integrators and delivery partners, ensuring accountability for quality, timelines, and outcomes.
• Act as the bridge between business requirements and technical teams by clarifying ownership, resolving blockers, and driving follow-up.
• Identify opportunities to improve delivery workflows through automation, AI-enabled solutions, and modern tooling practices.
• Promote a culture of collaboration, innovation, knowledge-sharing, and continuous improvement.

Requirements:

The ideal candidate combines strong delivery leadership with technical depth and experience managing complex technology programs in fast-paced environments.

• 8+ years of experience as a Technical Delivery Manager, Delivery Manager, Technical Project Manager, or similar role within complex technology environments.
• Proven experience delivering e-commerce platforms and digital transformation initiatives, with hands-on exposure to Salesforce Commerce Cloud (SFCC).
• Strong understanding of Agile and SAFe methodologies, including PI Planning, feature-level tracking, and cross-team delivery coordination.
• Ability to engage confidently with engineers, architects, technical leads, business teams, and external vendors.
• Experience managing multi-team, multi-market technology programs with complex dependencies and stakeholders.
• Familiarity with web performance, platform security, test automation, release management, and continuous improvement practices.
• Strong organizational skills with the ability to manage risks, milestones, priorities, and delivery commitments.
• Excellent communication and stakeholder management skills, with the ability to operate effectively across different time zones.
• Self-driven, proactive, and comfortable bringing structure to ambiguous situations.
• Experience in retail, luxury, omnichannel, CRM, clienteling, or broader Salesforce ecosystems is considered an asset.
• Familiarity with delivery tools such as Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, or Excel is a plus.
• Interest in automation and AI-assisted delivery practices.

Benefits:

• Full-time position based in Toronto or Montreal, Canada.
• Comprehensive insurance coverage with flexible plan options, including short- and long-term disability coverage.
• Virtual healthcare services, employee assistance resources, and mental health support programs.
• Personal Spending Account of $500 for eligible expenses such as healthcare, fitness, transportation, office equipment, or retirement contributions.
• Retirement savings support with employer matching contributions through a Deferred Profit Sharing Plan (DPSP).
• Flexible vacation policy designed to support work-life balance.
• Personal technology reimbursement of $30 per month from the first day of employment.
• Office closure during winter holidays.
• Flexible scheduling options throughout the year.