Manager, Implementation

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

About the Role: 

As the customer facing leader of the Implementation and Onboarding Team, the Implementation Manager will report to the Head of Customer Success. You will be responsible for leading the successful deployment and integration of API-based solutions for DoseSpot and pVerify customers. You will be responsible for all things related to implementation and onboarding projects including review, reporting, and improvement across both DoseSpot and pVerify products. Additionally, you will bridge the gap between strategic planning and actual implementation, ensuring projects are progressing and meeting predefined objectives.

Your Responsibilities: 

• Build and leverage deep knowledge of DoseSpot and pVerify products and act as the point person who works with our partner, SureScripts on changes and updates to documents, training, and requirements for certification 

• Motivate your team to drive implementation projects from start to finish, coordinate internal resources with customer’s needs, and ensure customers successfully meet all requirements to begin utilizing DoseSpot and pVerify solutions 

• Coach your team on customer success best practices and lead your team by creating a positive team culture and career development framework 

• Maintain regular and proactive contact with implementation team members and customers and serve as the main point of escalations during the implementation process 

• Partner with the Sales, Product, Software Development, and Technical Support team to manage projects that will drive successful integration of our products, including reporting on project progress with the focus on meeting or exceeding metric goals and delivering on customer agreements 

• Provide updates and feedback on customers' experiences and facilitate any questions or enhancements from the customer to leadership and other stakeholders 

• Utilize Salesforce to track customer interactions, projects, and delivery of contractual obligations 

Qualifications: 

• Education 

  • High school diploma or equivalent education

• Experience 

  • 5 years’ experience in Implementation, Customer Onboarding, Customer Integrations or another similar role in a growth stage M&A environment

  • Minimum of 2 years' experience in developing, coaching, and building teams 

  • Previous healthcare related experience is preferred, but not required 

• Skills 

  • Outstanding organizational, leadership, and interpersonal skills with demonstrated ability to manage project teams, collaborate with internal stakeholders, and guide customers through the technical implementation process 

  • Proficient in the use of Microsoft Office Suite and Salesforce 

  • Excellent communication skills (oral, written, and presentation) and experience with adapting communication styles to various audiences 

  • Must be customer-oriented and provide exceptional customer service

  • Detail oriented with the ability to multitask, manage time, and make quick, thoughtful decisions 

  • Self-motivated with the ability to operate in a fast-paced start-up environment and adapt to changing priorities and demands 

  • Ability to work independently while being a proactive team member 

  • Excellent project management, analytical, and influencing skills are required for success in this role 

This Role May Not Be a Fit If: 

• You don’t enjoy being an analytical problem solver to achieve business and customer outcomes 

• You prefer to not identify process improvements and seeing them through to resolution 

• You’re not passionate about leading a team and fostering a positive culture focused on growth and continuous improvement 

• You’re not excited to work in a growth stage environment with complex change management 

Benefits & Perks: 

🌍Remote work environment with flexible scheduling to encourage work-life balance

✈️Remote Team Offsite 

🌴A generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave 

💙100% paid premiums for health insurance for you and your family, plus a company funded FSA & HRA

💰401(k) company Match plus an annual discretionary contribution

💸One-time Workspace Reimbursement to help you optimize your remote workspace 

🔗For more information on our benefits, please visit our benefits page.

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

Compensation Range: $112.2K - $142.1K