Manager, Implementations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Implementations in the United States.

This role sits at the intersection of operations, project management, and client success within a fast-paced 3PL environment. You will be responsible for leading the end-to-end implementation of new client programs, ensuring seamless onboarding into distribution and fulfillment operations. Acting as a key bridge between clients and internal teams, you will define operational frameworks, coordinate cross-functional execution, and drive go-live readiness. The position requires strong leadership, technical understanding of supply chain systems, and the ability to manage multiple complex projects simultaneously. You will play a critical role in shaping successful launches, mitigating risks, and ensuring operational excellence from day one. This is a high-impact role for someone who thrives in dynamic environments and enjoys building scalable processes.

• Lead the full implementation lifecycle for new client accounts, from initial scoping and process design through go-live and stabilization.
• Define operational models including KPIs, system requirements, process flows, SOPs, and contractual operational frameworks.
• Coordinate cross-functional teams (operations, logistics, IT, engineering, customer service) to ensure successful client onboarding and execution readiness.
• Provide on-site and remote support during implementation phases, including go-live coordination and issue resolution.
• Develop, maintain, and optimize operational processes and procedures to support scalable and efficient service delivery.
• Conduct regular project status meetings with internal stakeholders and clients to track progress and mitigate risks.
• Identify, assess, and manage project risks while ensuring timely escalation and communication to stakeholders and leadership.
• Lead and coach implementation teams to ensure consistent execution of complex and strategic client launches.
• Build strong relationships with internal and external stakeholders to ensure alignment, transparency, and client satisfaction.

Requirements:

• Minimum of 5 years of experience in operations, startup environments, or change management roles within logistics or supply chain settings.
• Experience working in 3PL, distribution centers, or fulfillment operations.
• Strong understanding of supply chain processes and implementation methodologies.
• Hands-on experience with operational tools such as WMS systems and scanner-based technologies.
• Proficiency in Microsoft Office and ability to work with operational reporting tools.
• Ability to travel up to 75% as required by implementation projects.
• Experience working across cross-functional teams and translating requirements into practical execution plans.
• Strong leadership and stakeholder management skills with the ability to influence and drive alignment.
• Analytical mindset with exposure to SQL is a plus.
• Bachelor’s or Master’s degree in Supply Chain Management, Business, or a related field is preferred.
• Flexible and adaptable, with availability to work varying schedules including weekends when needed.

Benefits:

• Competitive compensation package aligned with experience and market standards.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company participation.
• Life and disability insurance coverage.
• Participation in a company incentive and performance bonus plan.
• Opportunities for career growth within a global supply chain organization.
• Exposure to large-scale, complex logistics transformation projects.
• Dynamic, team-oriented environment focused on innovation and continuous improvement.