Manager Interface & Technical Implementation

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Manager Interface & Technical Implementation

Charlottesville, VA

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Charlottesville location in the Cardiometabolic and Informatics. Our rapid diagnostics solutions are helping address some of the world's greatest healthcare challenges.

As the Manager Interface & Technical Implementation, you'll have the chance to directly oversees the Interface Department, Supervisor and Senior Operations Analyst(s). This role is tasked with employee development, process improvement, developing training requirements, strategic planning in addition, this role is expected to ensure that departmental practices align with operational directives and goals.

What You'll Work On

• Daily oversight of the Interface Department and Senior Operations Analyst(s) and Supervisor and related team.
• Develop and maintain departmental processes, including final sign off on all SOPs, work instructions, and other documentation governing the implementation of the RALS LIS interface
• Drive ongoing process improvements
• Define and clearly communicate job expectations for all direct report roles
• Continually monitor departmental workload to ensure balance as well as anticipate and plan for possible shifts in resource needs
• Coordinate with other Operations groups to ensure smooth product implementation and maintenance
• Collaborate with Training to develop and maintain job specific training requirements and records
• Advise and coordinate with Sales with regard to customer specific requirements
• Maintain and communicate awareness of product-specific lifecycle work and be able to summarize potential impact on normal revenue-producing workflow
• Provide all direct reports with regular feedback and maintain an ongoing dialogue regarding developmental requirements and opportunities
• Provide regular updates to the Director of Operations on workload status, capacity, and challenges facing the department
• Provide groups outside Operations with relevant updates, serving as an SME to both internal and external customers as needed
• Maintain all processes/procedures and related documentation per the quality system.
• The Manager will also have responsibility for the development and recruitment of a superior team, creating a high-performing team based culture. This role will define, implement, track and ultimately influence key performance indicators and deliver superior, consistent and predictable results.
• Plan, coordinate and direct the tasks of their direct reports, develop and train employees in their functional areas of responsibility and provide leadership skills, including the ability to establish a vision, lead by example, supporting the development of talents and skills within the team and performance coaching; working with team members to set individual goals and track results.

Required Qualifications

• Bachelor's degree or equivalent combination of education and 5 years' experience of software implementation
• Minimum 5 years working within the medical informatics field in an Operational and/or Support capacity
• Minimum of 3 years' management experience overseeing one or more
• Familiarity with remote connectivity, network communication protocols, and fundamental IT terminology
• Familiarity with standard hospital LIS/HIS terminology

Preferred Qualifications

• RALS experience a plus
• Project Management experience a plus

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The salary for this role is between:

N/A

JOB FAMILY:

Sales Force

DIVISION:

CMI ARDx Cardiometabolic and Informatics

LOCATION:

United States > Charlottesville : 2000 Holiday Drive

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf