Manager, IT Service - Remote

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function. Provides oversight to the major enterprise system management and event management tools, and their respective maintenance. Leads ITSM strategies, including collaborating with disaster recovery and business continuity teams. Also manages the overall performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards as defined for core functions that are essential to supporting Centene's established IT strategic objectives.

Develops strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability

Defines and maintains service operations key performance indicators (KPI) metrics

Oversees the planning, hosting, and deployment of key operational activities for IT service and support teams to reduce service volume activity, decrease unexpected network impact activity and ensure consistent response practices

Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, system reboots, user account management, system patching, etc.

Oversees enterprise event management tools and their respective maintenance, configuration, integration, and strategies

Manages the hiring and training of new and existing staff, conduct performance reviews, provide leadership, technical guidance and coaching to IT Service team members

Leads team to help ensure the stable operation of ITSM activities

Shares knowledge and develop staff capabilities to strengthen understanding of service operations, business issues and best practices; evaluate and define implications to IT

Manages the budget for service operations, support reporting and forecasting activities

Mentors and guides staff

Manages the hiring and training of new and existing staff, conducts performance reviews, and provides leadership, technical guidance and coaching

Shares knowledge and develops staff capabilities to strengthen understanding of business issues and best practices

Develops and communicates organizational objectives; inspires and motivates team members to achieve results

Performs other duties as assigned

Complies with all policies and standards

Education/Experience:

Requires a Bachelor's degree and 5+ years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

Experience with Other: Windows Server, Active directory, UNIX/Linux, Data Domain Storage, NetBackup and their uses in application hosting architecture, tools such as SolarWinds, Microsoft System Center or equivalent, current networking systems, ITIL framework and practices required

Soft Skills:

Ability to lead/manage others

Collaboration and team building skills

Effectively coaches and delivers constructive feedback

Instills commitment to organizational goals

Ability to communicate and make recommendations to upper management

Effective conflict management skills

Develops and delivers effective presentations

Demonstrated negotiation skills

License/Certification:

ITIL Foundations v3 preferred

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.