Manager, Learning and Development (Phoenix / Chesapeake)

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking 2 Learning and Development Managers that will lead a team in the assessment of learning needs, development, and implementation of learning solutions. Consult with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Identify development needs, definition of learning requirements, and creation of learning paths. Govern portfolio of learning solutions community in support of USAA strategies and operational plan.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ, or Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Ensure the most effective instructional delivery and measurement techniques are applied and the performance objectives are met.
• Ensure effective facilitation of learning discussions, learning activities, coaching and small group interactions.
• Manage and instruct employees in multiple learning environments.
• Diagnose learner performance problems, determine underlying causes and provide recommendations to improve performance.
• Evaluate, manage, and coach teams by providing feedback that leads to sound business results.
• Plan, organize, monitor and control Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources.
• Accomplish the objectives of the Learning project according to specification, on time and within budget.
• Ensure the collection of data on learning program effectiveness.
• Collaborate with Instructional Design on the analysis and evaluation of learning solutions.
• Find opportunities and facilitate detailed continuous improvement plans of process and program improvements.
• Build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of progressive operational experience to include training design, development, facilitation and/or deployment.
• 2 years of direct team lead, supervisory or management experience.
• Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint).
• Demonstrated ability to clearly communicate complex ideas and concepts to others.
• Experience designing or collaborating custom learning/training programs and/or solutions.
• Command of basic curriculum design and adult learning principles.
• Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
• Experience and knowledge of implementing aspects of evaluation models for determining training effectiveness (i.e., Kirkpatrick Model).

What sets you apart:

• 5+ years P&C Claims experience with positions of increasing responsibility or in a position in direct support of Claims.
• Direct experience with Auto Physical Damage (PDS, Appraiser, etc.)
• Talent Development designations such as CPTD, APTD, or CPTM.
• Challenges the status quo and looks for ways to improve team or organizational performance.
• Availability to work during extended business hours (through multiple time zones), may require some evening and weekend flexibility.
• Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
• Superb interpersonal skills including verbal and written communications.
• Demonstrated strong training, coaching, mentoring skills.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990- $167,000

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.