Manager - Major Incident Management

What You Will Do Daily:

• Lead the Incident Change and Problem Management programs end-to-end applying a risk-based framework to prioritize efforts across the company where they reduce the most organizational risk

• Define maintain and report on operational health metrics that provide clear ongoing visibility into service availability incident trends change success rates and residual risk

• Deliver regular operational reporting to leadership surfacing systemic patterns unresolved follow-ups and areas of elevated risk with clear recommendations

• Coach and develop a team of Major Incident Managers setting clear expectations for structured incident command stakeholder communication and post-incident follow-through

• Own the Post-Incident Review process ensuring blameless high-quality analysis that turns findings into prioritized problem records and measurable improvements

• Own and continuously improve the Change Management process balancing delivery speed with risk reduction through clear classification approval and review standards

• Partner with Engineering Product Security and Mission Control to align on risk appetite reduce time to mitigation and ensure change governance supports the product roadmap

• Use incident problem and change data to identify recurring failures weak controls and systemic causes — driving prioritization of corrective actions based on strategic impact

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The Experience You Will Need:

• 5-8 years of experience managing teams who deliver Major Incident Management and Problem Management functions within multinational distributed companies

• Proven people management experience leading operational or incident-focused teams (e.g. Incident Managers SRE NOC/Command Center)

• Track record of defining operational metrics and building reporting that gives leadership clear visibility into operational health and risk

• Strong understanding of ITIL or similar service management frameworks (Incident Problem and Change Management) applied pragmatically in modern engineering organizations

• Demonstrated ability to lead critical incidents under pressure with structure clarity and calm decision-making

• Experience establishing or maturing post-incident review practices and translating findings into systemic improvements

• Familiarity with Atlassian products and ITSM platforms (e.g. Jira Service Management Confluence Statuspage)

• Experience using or developing AI tooling to enhance correlation accuracy and speed for outage resolution and problem management

• Excellent written and verbal communication skills in English with the ability to tailor messages to executives engineers and non-technical stakeholders

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Why You Will Love It Here:

Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).

Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.

We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai India Japan and Australia operate fully remotely.

We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry new skills are necessary and we're happy to help our team acquire them.

As the leader in our field our products and services are as strong as our internal team members.

We embrace transparency with regular meetings cascading messages and updates on the growth and success of our organization.

Benefits of Working with Sonar:

Flexible comprehensive employee benefit package.

We encourage usage of our robust time-off allocations. You will receive  23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date) with additional time provided for sickness life events and holidays.

We offer an exciting 401(k) plan that has a 4% match fully vested on day one of participation.

Fully paid parking in the heart of downtown Austin Texas.

Global workforce with employees in 20+ countries representing 35+ unique nationalities.

We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

Monthly catered events and team events

What We Do

Sonar provides the essential verification layer for the AI-driven development era ensuring all code—whether human-written or AI-generated—is code you can trust.Today AI coding tools are generating explosive volumes of code. This has created an "engineering productivity paradox" : faster code writing doesn't automatically lead to faster safer software delivery. The new bottleneck is verification.Sonar solves this. Integrating code quality and code security into a single platform (SonarQube) Sonar is the foundation for high performance software engineering analyzing over 750 billion lines of code daily to ensure applications are secure reliable and maintainable. As an independent verification platform Sonar enables organizations to securely develop at the speed of AI. We are driven by a deep belief in our people a commitment to excellence and an unwavering dedication to delivery. We operate as a united group where our collective success is the sum of each individual's contributions. Our company culture is driven by the values of CODE: Committed Obsessed Deliberate & Effective. This mindset reflects our culture of creativity collaboration and pride in the work we do. Rooted in the open source community Sonar’s solutions support over 35 programming languages frameworks and infrastructure technologies. Today Sonar is used by 7M+ developers worldwide including ServiceNow Booking.com Deutsche Bank AstraZeneca and Ford Motor Company.Sonar is headquartered in Geneva Switzerland with additional offices in Austin Texas; Bochum Germany; London Singapore and Tokyo. The company is rapidly growing with over 800 employees!Join us in our mission to solve the trillion-dollar challenge of bad code!

Why Work With Us

We are a product-first company with a people-first culture. Every employee has the opportunity to grow and learn. We promote from within provide regular feedback and professional development opportunities value the right to fail along with respect and kindness and work with team members to achieve their full potential.

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