Job Description
Team Builder | Operator | Player/Coach
We're looking for a Manager of Technical Success who's equal parts team builder and operator. You'll build our practice and lead a team of Technical Success Managers and Implementation Specialists creating the playbooks metrics training programs and consultative frameworks that make post-sales technical excellence repeatable and scalable.
This isn't a "maintain what's here" role - it's a "build it run it make it better" role.
What You'll Do
Build and Develop the Team - Recruit hire coach and lead TSMs and Implementation Specialists. Create training and enablement programs - including consultative skills like discovery scoping and expectation management. Coach the team through complex situations jump in when needed and foster a high-accountability customer-first culture.
Create the Operating System - Define and own the KPI framework focused on leading indicators (time to first successful scan deployment success rates use case achievement feature adoption integration activation rework/escalation rates). Build dashboards a weekly operating cadence and capacity models that evolve as we scale.
Standardize and Document - Build implementation playbooks and templates by complexity tier - from straightforward deployments to multi-phase enterprise rollouts. Embed a consultative approach into every engagement: proper requirements gathering stakeholder alignment and realistic timelines - before work begins. Define clear cross-functional handoffs across Presales Sales CS and Support.
Lead Escalations - Own a consistent escalation framework: scope validation recovery plans timeline resets and executive communication. When implementations go sideways step in as the player/coach - lead discovery realign requirements and get things back on track.
Scale with Automation and AI - Convert repetitive work into playbooks automation or AI-assisted workflows. Build trigger-based motions driven by product telemetry. Improve consistency without requiring linear headcount growth.
What You Bring
Requirements
- 4-6+ years in SaaS post-sales technical roles (Technical Success Implementation TAM Solutions Engineering Delivery Consultancy Technology Adoption) with enterprise experience.
- 3+ years building and leading teams - hiring developing and performance-managing technical teams. This is the big one.
- Hands-on experience leading complex SaaS implementations - multi-phase multi-stakeholder rollouts where you've been in the weeds.
- Strong consultative skills - discovery requirements alignment expectation setting and accountability to scope and timelines.
- Track record of creating training programs documentation and KPI frameworks from scratch.
- Clear communicator who can translate complex technical situations into simple actionable terms.
Nice-to-Have
- Experience with ITAM IT discovery platforms CMDB concepts or enterprise IT environments.
- Background in IT service management IT operations infrastructure security or systems integration.
- Experience with product telemetry health scoring and tools like Salesforce Gainsight Jira or Confluence.
- Experience implementing automation or AI-enabled workflows in post-sales operations.
What Success Looks Like (First 6-12 Months)
- A team that's hired ramped and operating with clear roles and expectations.
- Training and enablement programs in place and actively improving.
- Documented operating system with dashboards weekly cadence and standardized playbooks.
- Measurable improvements in deployment speed scan success rates use case achievement and reduced escalations.
- At least one automation or AI initiative in production.
Our Offer
- Competitive salary aligned with market benchmarks.
- Comprehensive benefits package and performance bonus.
- Hybrid flexibility - work from home or our offices in Austin (TX) or Merelbeke (BE).
- Career growth and learning opportunities in a fast-growing global SaaS company.
- Company events team gatherings and a culture focused on innovation and collaboration.
About Lansweeper:
Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility reduce cyber risk and scale automation with confidence.
In today's complex IT OT cloud and IoT environments fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated trusted source of truth - so teams can move faster and act with certainty.
With Lansweeper organizations can:
See - Truly complete visibility across hybrid environments
Know - Enriched asset intelligence with lifecycle and risk context
Act - Automate workflows coordinate remediation and enforce policy at scale
From universal asset discovery to AI-powered intelligence we provide the shared foundation modern IT Operations Cybersecurity and Digital Transformation teams rely on.
Our culture:
We're built on four core values:
- One Team - United across boundaries
- We Care - Customers and people at the center
- We Grow - Learning sharing improving
- We Deliver - Focusing on what truly matters
Team Info
You'll join the Technical Success & Implementation team within Customer Success collaborating closely with Technical Success Managers Implementation Specialists Pre-Sales Engineers and Product & Engineering.
Team size: mid-sized global with members in Austin TX and Merelbeke BE.
Call to Action
Ready to shape Lansweeper's Technical Success organization and make a global impact?
Click "Apply" now or share this role with someone in your network.
For US applicants: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of and will not tolerate unlawful discrimination against any applicant or employee because of race color national origin or ancestry gender (including pregnancy childbirth or related medical conditions) gender identity age religion disability family care status veteran status marital status sexual orientation or any other basis protected by local state or federal laws .
Top Skills
What the Team is Saying
What We Do
Managing a technology estate has never been a bigger challenge. Hardware software and users can be anywhere at any time making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’ CIO's CTO's IT managers ... have to make decisions that are often based on scattered out of date and incomplete data sources. How can you effectively manage the technology assets of an organization if you’re not 100% sure of what assets you have to manage in the first place? This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day. Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos locations and departments is essential. Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT centralized into one solution helping you gain an in-depth understanding of your entire IT estate. Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine yet key assignments such as network discovery inventory software distribution licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses support budgeting decisions and manage your IT cost-effectively with Lansweeper The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you? We don't over promise We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together we're writing our visionary story of ambition growth and top-notch tech.
Gallery
Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Explore More
Date Posted
03/31/2026
Views
0