Manager, Onboarding

We’re looking for someone to join our Onboarding leadership team. This is the right opportunity for you if you’re a results oriented person that loves coaching, building processes, and has a passion for driving scale, quality, and providing an amazing customer experience. Podium’s Onboarding leaders develop genuine relationships with their team to help them master their role, understand customer needs, and hit metrics, as well as promote further development in their careers. We’re looking for a leader who has shown consistent success in an Onboarding capacity, works well cross-functionally, and has a knack for leading others.

What you will be doing:

• Evangelize the Podium story so well that your team lives and breaths the Podium vision and values
• Coach your team on aligning Podium’s solutions with our customer’s needs, driving increased lifetime value for each customer and across the entire customer base
• Hire, develop, and directly manage qualified Podium Onboarding Managers
• Develop and test new processes to improve team efficiency and performance
• Assess scoping and planning of client projects, and manage customer escalations
• Understand your individual team members’ strengths and areas for improvement, provide radially candid feedback, and provide coaching towards improvement
• Work with cross-functional stakeholders, making sure there is alignment be sales and customer success, and other organizations
• Manage performance, providing feedback, coaching, and helping us to continuously uplevel the organization
• Perform other duties as assigned

What you should have:

• Passion for modernizing the way business happens locally and empowering SMBs
• Demonstrated leadership ability across projects or other professional experiences
• Experience driving increased value for customers, and in finding ways to do that at scale
• Ability to communicate with radical candor and have difficult, timely conversations
• Experience designing and deploying new process, systems, and / or methods to improve team performance
• Demonstrated experience and success in a customer success role
• Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs), managing everything from escalations to complex growth opportunities
• Excellent written and verbal communications skills
• Highly organized and strong time management skills
• Ability to work in a fast paced, changing environment with minimal direction
• Self driven, motivated and results oriented

 What we hope you have:

• 4+ years customer success or account management experience
• 2+ years experience managing direct reports
• Proven ability developing teams while hitting revenue targets
• Experience in driving operational efficiencies
• Bachelor’s degree preferred

 BENEFITS

• Transparent culture
• Work in this building in Lehi, UT (Open to remote)
• Great opportunities for career growth
• A stellar onsite gym with local professional coaches
• Weekly free lunch, breakfast and smoothies
• Swag
  

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.