Job Description
We're looking for a Manager of Onboarding to join our growing Client Success org. Our clients are some of the top real estate professionals in the world and the onboarding experience is the first chapter of their relationship with LP. As Manager of Onboarding you'll lead the team responsible for taking clients from kickoff through launch — and you'll be accountable for the speed quality and experience of that journey.
In this role you'll be counted on to develop and coach your ICs drive performance against clear metrics and build a team culture where accountability and growth go hand in hand. To be successful you'll need to be operationally sharp deeply client-focused and the kind of leader people genuinely want to follow.
Essential functions of the role include:
Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch
Running structured bi-weekly 1:1s delivering actionable feedback and building personalized development plans for each IC
Monitoring key metrics daily — launch volume time to launch CSAT and Pre-Launch Churn MRR — and taking proactive action when something is off
Managing client escalations with urgency and good judgment knowing when to step in directly and when to coach your team through it
Driving quarter-over-quarter improvement in backlog age time to launch and pre-launch churn
Partnering cross-functionally with Product Fulfillment Sales Client Success and Engineering to eliminate handoff friction and close feedback loops
Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner
Using data to identify workflow gaps drive process improvements and maintain clear internal documentation
Leading or contributing to at least one high-impact project per quarter that advances onboarding efficiency or client experience
You're gifted at:
Coaching people — you know how to develop ICs not just manage them and your team grows faster because of it
Reading metrics quickly and knowing what they're telling you about your team your clients and your processes
Staying calm under pressure and making clear decisions even when the picture isn't fully formed
Turning frustrated clients into retained ones through empathy directness and follow-through
Building cross-functional trust — other teams want to work with you because you close the loop and do what you say
Communicating clearly up down and sideways — your team always knows where they stand and what's expected
Documenting as you go — you leave things better than you found them and your team doesn't have to guess how things work
Modeling LP values in how you show up every day especially when it's hard
You have:
3+ years in a client-facing operations onboarding or implementation role
1+ years managing and leading a team in a metrics-driven environment
A proven track record of hitting team targets and improving performance over time
Experience working cross-functionally in a fast-moving high-growth company
Comfort building and tracking KPIs in spreadsheets or BI tools
Familiarity with CRM and project management tools — and a track record of learning new systems quickly
A high bar for quality and a bias for action when things aren't working
Skills Required
- 3+ years in a client-facing operations onboarding or implementation role
- 1+ years managing and leading a team in a metrics-driven environment
- Proven track record of hitting team targets and improving performance over time
- Experience working cross-functionally in a fast-moving high-growth company
- Comfort building and tracking KPIs in spreadsheets or BI tools
- Familiarity with CRM and project management tools; ability to learn new systems quickly
- High bar for quality and a bias for action
What the Team is Saying
Luxury Presence Compensation & Benefits Highlights
- Healthcare Strength—Health coverage is described as comprehensive with medical dental and vision plans; mental‑health resources EAP and fertility care are also highlighted with some locations offering gym access.
- Leave & Time Off Breadth—Time off provisions include flexible/unlimited PTO paid holidays and sick leave bereavement and paid volunteer time supported by remote‑first or hybrid flexibility.
- Parental & Family Support—Parental and family leave are presented as generous and inclusive alongside FMLA and additional protected leaves for needs such as reproductive loss or military service.
Luxury Presence Insights
What We Do
Luxury Presence is the leading growth platform for high-performing real estate agents teams and brokerages. The company provides agent-branded websites advanced marketing tools and AI CRM the relationship engine powered by Presence AI that transforms an agent's sphere into a proactive source of new business. More than 18000 real estate businesses rely on Luxury Presence to elevate their brand attract clients and grow their business including 30%+ of the Wall Street Journal RealTrends top agents and teams. Founded in 2016 by CEO Malte Kramer Luxury Presence has become the unified platform for modern agents combining premium design data-driven marketing and intelligent AI systems that support every stage of the client relationship.Luxury Presence has raised $89M from notable investors including Bessemer Venture Partners Switch Ventures NextEquity Toba Capital Zillow Co-Founder Spencer Rascoff real estate coach Tom Ferry NBA Champion Dirk Nowitzki and NFL Pro Larry Fitzgerald. The company has offices in Austin Phoenix Denver and New York City.
Why Work With Us
At Luxury Presence you join an exceptionally talented low-ego team building the future of real estate. You’ll be pushed outside your comfort zone gain career-defining experience and have the freedom to experiment innovate and create meaningful impact—fast.
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Luxury Presence Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We design our work modalities around how each role functions best with in-person hybrid and fully remote teams across the company.
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Date Posted
06/24/2026
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