Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Key Qualifications:
- Education - Bachelors or Equivalent Experience
- Preferred Years of experience - 10 Years Preferred Years managing people - 3+ years in a Channel SE capacity handling partners of varying sizes and scope.
- Expert knowledge in one or more of the following areas: cloud migration strategies, services offered by the major Cloud Service Providers (CSPs), cloud native development, containers and orchestration, and Infrastructure
- Outstanding verbal, written and presentation skills with the ability to foster effective partner relationships
- Proven record of successful demonstrations and presentation skills
- Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts to enable our Partners and/or our Sales organization.
- Contact Center industry experience
Key Responsibilities:
- Manage a team of Partner Solution Consultants, lead and coach the team to develop and nurture relationships with partners, presenting Five9 solutions through live presentations, webinars, and training events.
- The team will jointly present at partner-led events and trade shows
- Vital to this role is driving partner adoption and mindshare amidst a variety of solutions they could otherwise choose
- Measured against the partner's achievement of their program certification and sales targets, and ability to maintain proficiency of the Five9 Technology stack.
- Work closely with Channel Partner RVPs/Directors/Managers to co-sell our Five9 solution into larger and more demanding Enterprise and Strategic companies.
- Must be able to travel regionally, up to 60% at times, providing on-site consulting work with partners in addition to working remotely from your home office.
- Selects, develops, and evaluates personnel to ensure the efficient operation of these functions.
- Manage escalations from Partners, Partner Managers, and Partner SCs within the team.
- Effectively communicate plans, progress, and status to both internal and partner organizations.
- Continually seek opportunities to increase customer satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
- Develop materials in-line with specific sales and/or services opportunity requirements.
- Works with Services groups to align on configuration of products for customers.
- Establish and maintain lines of communication with internal stakeholders on key initiatives.
- Works with Marketing and Product Managers to define new products and may provide insight from the partners back to these groups.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$110,000—$213,100 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Date Posted
09/12/2024
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