Manager, Personal Lines (Remote)

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a

real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are seeking a dedicated Manager, Personal Lines to work in a remote (Work@Home) environment within the continental U.S. with occasional business travel.

This Manager will coach, mentor, and develop Personal Lines teams to provide members and nonmembers with personal lines insurance solutions. This Manager will use knowledge of Personal Lines marketplace to support Personal Lines teams throughout the client lifecycle. And be accountable for team performance and deliverables. This leader will collaborate with carriers on operational improvements, issues, exceptions, and trends.

The Opportunity

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance
• Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.
• Reviews key reporting results to include process adherence issues and exceptions.
• Uses Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support.
• Maintains high degree of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
• Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.
• Handles member and team issues and makes appropriate risk decisions based on policies.
• Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, contributing to the department success.
• Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions.
• Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular coaching and timely feedback.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required to equal 10 years total experience) may be substituted in lieu of degree.
• 6 years of insurance sales and service experience to include at least 2 years of experience in Personal Lines insurance.
• 2 years of direct team lead, supervisory or management experience.
• Experience with Agency Management Systems.
• Ability to work in agile and dynamic environment.
• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Prior experience specifically with the Florida Homeowners Insurance market
• Prior experience with multiple Personal Lines and General Lines knowledge (i.e., High Value Market, Florida Market, other Agency products etc.)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490 - $136,690

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.