Job Description
Our Opportunity:
Chewy is currently sourcing for a Manager Pharmacy Operations at our Ocala FL pharmacy fulfillment center! In this role you will support a team of top professionals that are committed to providing outstanding care and wellness services for the pet parents and their pets. You will be an integral leader of the pharmacy team and a partner in the overall Chewy eCommerce fulfillment network. Your success will be driven by your ability to lead and foster a culture of continuous improvement quality and incredible customer service.
What you'll do:
- Partner with the Pharmacist In Charge in overseeing and directing a team of pharmacists pharmacy technicians and interns
- Lead and develop a team of Pharmacist Area Managers
- Uphold operational standards including performance metrics safety and compliance
- Perform all related duties and assignments as required for an ecommerce pharmacy
- Focus on customer satisfaction ensure Chewy provides superior service using standard methodologies and prompt engagement
- Perform personnel management including but not limited to performance management training and coaching
- Manage daily workflow and adjust work force based on review of workload
- Review and approve pharmacist time off requests
- Review pharmacist attendance daily and complete appropriate coding on timecards
- Work closely with new hires to help train and onboard as needed
- Review workflow in all areas of pharmacy and address quality improvement opportunities with work force as well as leadership
- Review weekly labor forecast and proactively ensure that staffing levels are adequate; schedule VOT or VTO as needed to properly cover business while also controlling cost
- Develop daily/weekly reports regarding the status of business and disseminate that information to the necessary parties
- Partner with PIC to drive continuous improvement efforts and lead implementation across shifts
What you'll need:
- Current Florida pharmacist license
- Willing to gain any additional license as required
- Strong customer service and attention to detail
- Ability to manage a team in a fast paced high-volume environment
- Ability to work a variety of schedules including evenings holidays and weekends
- Have in-depth understanding of Staff Pharmacist job duties
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.
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What We Do
Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN
Why Work With Us
Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Date Posted
04/24/2026
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