Manager, Project Manager

Who We Are

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role: 

As the Manager for the Professional Services Project Management team, you will use your superior implementation expertise to evolve our customer onboarding processes to improve the customer experience and to scale the organization for continued growth.  As a manager, you would lead by example, foster a healthy environment where employees can thrive, and set best practices.  Your team would include Onboarding Project Managers who are responsible for the initial stages of the customer journey post-sale spanning base set up, configuration, training on our platform, and transition to Customer Success.  

What You’ll Do: 

• Support in the development of a world-class Professional Services organization at Motive
• Lead a team of onboarding project managers to ensure that as an organization we deliver on the value that was promised to our customers at their time of sale
• Support your team to deliver engaging data-driven and professional kick-off calls and training to all of their accounts
• Coach and lead to driving exceptional utilization rates, continued adoption, and life-long happy customers
• Partner with sales and CSM teams alike, to ensure that account transitions are smooth and every customer is handled with care
• Review and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processes
• Support and assist in resolving customer escalations, including participating in customer communication, developing a strategic solution, and working collectively with other departments to ensure customer satisfaction

What We’re Looking For: 

• 3+ years experience successfully leading regionally distributed teams, ideally in a B2B SaaS environment with roles in Customer Onboarding, Professional Services, or Customer Success.
• 5+ years of customer-facing experience in Consulting, Customer Success, or Professional Services roles
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills

• Strong understanding of project management fundamentals

• Prior experience managing multiple projects in a corporate setup

• Excellent interpersonal, communication (both written and verbal), and presentation skills
• Experience in delivering client-focused solutions based on customer needs

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication

• Ability to provide leadership and influence others

• Software development lifecycle experience preferred

• PMP certification or the equivalent preferred

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

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