Manager, Reals & Expansion- Classy

Classy helps nonprofit organizations maximize their impact by creating exceptional giving experiences. Our market-leading suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we create a global leader in modern giving across B2C and B2B, creating new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

We are looking for a strategic, ambitious sales leader to lead a team of 5-10 Renewals and Expansion Managers responsible for driving expansion and renewals into our customer base. This Manager will build the processes, automation and playbooks to help the team efficiently lead our Core customer cohort along with spending a lot of time coaching and partnering with the team. The team will be responsible for opportunity discovery and risk assessment in the base, engagement with leadership to advance client relationships and treatment, and working closely with Product to advance client needs.

• Lead a team of Account Managers. Much of the time will be spent coaching, account planning, and supporting the team to drive expansion, upsell, and renewals
• Manage team’s expansion, renewal and upsell forecast and roll up forecast to Director; tie performance back to Company’s financial plan
• Partner closely with counterparts in Sales, Care, Marketing, and Customer Growth to raise client issues
• Manage the upsell and renewal process end-to-end, creating new processes, automation, and tactics to help team meet and exceed goals
• Assist individual Account Managers with negotiations and account plays
• Partner in cross-functional projects with Product, Marketing, Care, Sales, Finance and Business Operations to drive forward initiatives that will increase expansion and adoption of the Classy product with customers
• Carry team and individual quota in expansion, upsell and renewals

• Must have sales management experience or account management experience (in a team lead role) in a SaaS environment.
• Experience in the nonprofit space is a plus.

• You will focus your skills and experience to help drive positive impact in our communities and across the globe.
• Competitive compensation package with uncapped commission
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company.

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.