Manager, Residential Security Operations

The Protective Services Organization is responsible for providing a safe, confidential and secure environment for the CEO, the CTO, and their families -- while constantly embodying our values of Kind, Smart, and Creative. Our organization helps build a safe, secure environment so that our team members around the world feel empowered to do their best work, every day. The scope of this team stretches internationally and includes residential security; event and venue security; secure transportation; protective intelligence; travel security, site advance security planning, coordination and training. 

We’re looking for a Manager, Residential Security Operations to join our team! 

What you’ll do:

• Reporting to the Director, Protective Services you will lead a comprehensive multi-property residential security program that provides a safe and secure environment for senior executives, family members, and guests

• Manage and develop 10+ Residential Security Officers (RSOs); conduct frequent one on one meetings to assess their performance, provide feedback and mentorship, and develop them as future leaders

• Oversee the 24/7/365 residential Command Post operations, ensuring the security technology systems function as expected and operating procedures are complied with by team members

• Develop security plans, security operation procedures, and emergency protocols for any new projects, and align with trusted vendors and relevant partners to ensure that these plans are reasonable, implementable, balanced, and dynamic in both their design and execution

• Manage and continuously review the Protective Services training program to include: identification of training needs, creation, implementation, coordination, budgeting and administration of training. 

• Develop in-person and virtual learning modules to support safety and security training as well as professional development

• Expand the security training program and ensure all appropriate personnel are trained and evaluated to established policies and procedures. Conduct drills and other exercises to reinforce policies and test for understanding. Continuously review the training program and update learning content to stay compliant with all Bureau of Security and Investigative Services (BSIS) requirements, laws and industry standards.

• Manage the Protective Services BSIS program on a day to day basis, conducting audits and consistent evaluations to ensure compliance.

• Produce timely, well written reports and metrics

• Establish relationships and act as the liaison with local emergency and law enforcement services

• Perform ad hoc duties and responsibilities as required to support day to day operations 

Knowledge, Skills & Abilities:

• Excellent interpersonal skills, including verbal and written communication

• Impeccable customer service approach and skills with the ability to build strong relationships with cross functional team members

• Expert problem solving skills, with the ability to anticipate potential risks and challenges

• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation

• High resiliency and flexibility, with the ability to work well independently, as well as in a team environment

• Proficient user of workplace information technology, including an understanding of Windows and iOS based computing in order to create and maintain documents, spreadsheets, slide presentations and other products

• Ability to travel, internationally and domestically, up to 25% of the time 

• Exceptional attention to detail, situational awareness and observation skills

• Demonstrated ability to maintain the highest level of integrity and confidentiality 

• Ability to adhere to Snap travel and financial policies and the Protective Services team standard operating procedures and guidelines 

• People management experience that demonstrates the ability to flex styles based on team member needs and growth objectives

Minimum Qualifications:

• 7+ years of relevant work experience in residential or executive security, law enforcement or the military, with people management experience 

• Demonstrated understanding of residential security operations, executive protection and security technology

• Valid driver's license and ability to operate a motor vehicle

• Valid passport and ability to obtain international visas

• Valid California BSIS Guard Card and Firearms Permit

• Valid California Carry Concealed Weapon (CCW) license or LEOSA eligible

• Ability stay on your feet for extended periods to time for support to security operations

• Current CPR and Basic First Aid certification

• Firearms instructor certificate from BSIS

• Ability to lift up to 50 lbs. to support site security operations as required

Preferred Qualifications:

• Bachelor’s degree or equivalent years of experience

• Previous directly relevant experience managing a residential security team or corporate security operations center

• Prior medical and trauma training and certified in TCCC, EMT or similar

• Valid California CCW

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to build innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!