Manager, School Training and Professional Learning

Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

At Hazel Health, we believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States.

While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

Check us out at Hazel Health Careers. 

The Role: Manager, School Training and Professional Learning

Location: Remote

We are searching for a stellar change manager, educator, and instructional expert to lead our customer learning function. Reporting to the Vice President of Service Excellence (Customer Success), you will be responsible for designing, implementing, and managing Hazel’s professional learning programs. Using your K-12 educational expertise, you will empower school nurses, student services staff, and principals to effectively integrate Hazel’s telehealth programs into their school operations.  

You will manage a team of School Implementation Managers/Trainers. Today, this team is responsible for the successful launch of the end-user experience at schools, including onboarding training (primary responsibility) and timely setup of equipment and user permissions (secondary responsibility). Over the next six to twelve months and beyond, you will lead the maturation of our current School Implementation & Training function to a best-in-class Professional Learning team, measuring success based on program participation, internal and external customer satisfaction, and overall adoption of Hazel’s telehealth services.

What You’ll Do:

• Learning Program Design

  • Set and communicate an inspiring team vision and strategy, ensuring Hazel achieves both organizational and customer goals
  • Design high-impact learning journey, curriculum, and programming for different modalities (in-app, in-person, live/synchronous online, asynchronous online), content areas (Physical Health and Mental Health), and roles (teachers, administrators, school nurses, school mental health staff)
  • Partner with our Product and Clinical Operations teams to understand and translate changes to our technology and offering into a training release roadmap
  • Mature the current learning program from a “one size fits all” approach to one that scales according to district size, levels of adoption, and tenure with Hazel
  • Catalog the most common learning gaps to build a comprehensive library of compelling instructional materials that school partners can use off-the-shelf
• Learning Program Delivery
  • Consult customer-facing teams from implementation through adoption and renewal
  • Manage a team of School Implementation Managers who serve as trainers and adoption coaches; as we grow, identify and hire other teammates to round out the function (ex; Instructional Designer)
  • Considering the needs of new partners in our growth pipeline and existing school partners, forecast team demand to develop resource and allocation plans
  • Track and monitor participant progress in our customer learning programs; collaborate with customer-facing teams and Data & Analytics to regularly review training impact data
  • Facilitate surveys and conduct occasional school visits to create a feedback loop that informs improvement plans for our learning experiences

What excites us:

• 5-10 years in public K-12 education required, ideally as a district administrator or senior school leader; advanced degree preferred
• Firm understanding of the pedagogy of teaching and learning, shown through the ability to deliver exceptional professional development to adult learners; specific experience training student services staff is a plus
• Solid understanding of the education industry, including why districts purchase solutions like Hazel and benefits that school users can expect to see 
• Demonstrated team and project management experience in a highly matrixed organization
• Previous experience leading Professional Development at a curriculum provider, edTech company, or other education services company
• Commitment to cultivating a team culture of school partner success 
• Experience with learning management systems (LMS) and other training tools is a plus
• Expected travel up to 50%

The compensation range for this role is $105,000 - $120,000 with additional bonus eligibility, a 401k match, healthcare coverage, paid-time off, and a broad range of other benefits. Peruse our benefits at Hazel Health Benefits

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life  

Our Hiring Process:

At Hazel, we value your time and aim to run a hiring process that takes no more than 4 weeks, involving interview activities customized for each role and requisite skill set. We understand that interviewing for a new job can be a big change and the Hazel Recruitment Team is excited to guide you through this process.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.