Manager Software Applications Specialist

At Motorola Solutions we believe that everything starts with our people. We’re a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Software Application Specialist Manager will manage a team of Software Application Specialists that manage the deployment processes of Motorola’s public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of leadership resource planning technical expertise and project management skills to ensure seamless integration and optimal performance of the software applications.

RSM has further responsibility of working directly with the ESI Lab leadership to ensure upgrade migration paths are thoroughly tested with procedures for deployment tested.  In addition they will be responsible for collaborating with team members ensuring all product lifecycle is communicated in a timely manner for efficient delivery while working with the CCSW Contracts team to understand Motorola Solutions contractual responsibilities.

Responsibilities

• Information Gathering and Discovery: Ensure your team is leading the efforts to conduct operational assessments business process reviews and other discovery events to gain a comprehensive understanding of the customer’s current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.

• Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola’s mission-critical software solutions to address identified needs and optimize operational efficiency.

• Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.

• Training Development and Orientation: Design develop and deliver training curriculum learning aids and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.

• User Acceptance Testing (UAT) Facilitation: Ensure your team is defining coordinating and leading User Acceptance Testing processes ensuring that customer requirements are met and documenting results against the project’s Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.

• Internal Liaison and Collaboration: Act as a liaison between technical resources engineers and project managers managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola’s highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.

• Collaboration: Partner with Program Leaders throughout the project lifecycle from inception to conclusion to ensure timely delivery of software solutions while adhering to scope and budget constraints.

• Stakeholder Communication: Present analysis results and project updates to stakeholders developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership.

• Responsible for the delivery of the Command Center Software (CCSW) HW/SW Platform migration tasks per our customer’s contract.  The manager is accountable for the implementation sustainment and management of Command Center Software P1 delivery of our maintenance contracts. Success is measured in terms of organizing and planning tasks per our customer contracts on schedule delivery of those upgrade tasks customer satisfaction and collaborating on establishing processes and procedures around continuously maintaining our customers.

• Responsible for overseeing and providing support for the implementation of CCSW HW/SW Platform migration projects and will act and be recognized as the leader / focal point for all aspects of their teams assigned project(s).  Further responsible for ensuring their team is delivering the contractual scope on schedule and within budget while maintaining customer satisfaction.

Qualifications

• Preferred Bachelor’s degree in Information Technology Project Management Engineering or related field or 5 years of experience in a public safety Information technology field.

• Must be a self-motivated team player able to work effectively with general guidance toward objectives. 

Target Base Salary Range: $110000 - 120000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-LD

• 5+ years experience in one of the following: Public Safety Business Analysis Field Service CAD- Computer Aided Dispatch Record Management Systems and Jail Applications.

• Must be able to obtain background clearance as required by government customer.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical Dental Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Form so we can assist you.

What We Do

About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations.

Why Work With Us

We are a global family of driven dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?

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