Manager Software Engineering (Tier-2) - Buyer Cloud- Onsite 2 Days in Chicago - FreeWheel

• Lead and develop the Buyer Cloud Tier-2 Engineering team by providing technical leadership coaching mentoring performance management and career development
• Own end-to-end operational support for the Buyer Cloud platform ensuring platform reliability operational readiness and customer satisfaction
• Partner closely with Engineering and Engineering Support teams to investigate complex production issues drive root cause analysis (RCA) remediation planning and long-term reliability improvements
• Provide hands-on technical leadership during major production incidents customer escalations and Live Events coordinating cross-functional teams to drive timely resolution and stakeholder communication
• Collaborate with Client Services Product Engineering and external partners to deliver scalable and reliable technical solutions
• Drive operational excellence through continuous improvements in incident management monitoring automation observability and engineering support processes
• Lead complex customer escalations and technical investigations across Buyer Cloud services
• Build and prioritize automation initiatives that improve operational efficiency and reduce manual effort
• Analyze operational metrics incident trends platform health and customer issues to identify risks and drive continuous service improvements
• Establish operational best practices documentation standards and knowledge-sharing processes across the Tier-2 organization
• Participate in release planning production readiness reviews deployment validation and post-release monitoring
• Participate in on-call rotations and provide technical leadership during critical production incidents when required
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Strong coding debugging and troubleshooting skills in Go (Golang) Python and/or Java
• Experience developing operating and supporting distributed systems and cloud-native backend services
• Strong understanding of distributed architectures microservices APIs and large-scale production environments
• Proficiency in SQL and database technologies
• Experience supporting applications in AWS or OCI including services such as EC2 VPC S3 IAM Route 53 and Lambda
• Experience with automation monitoring observability and incident management platforms
• Familiarity with CI/CD and SDLC tools (Docker Kubernetes Jenkins Git Ansible)
• Strong Linux networking database and infrastructure fundamentals
• Experience leading complex technical troubleshooting root cause analysis (RCA) and operational improvements
• Demonstrated ability to balance hands-on technical responsibilities with people management

• Strong technical leadership with a hands-on approach to solving complex production problems
• Proven ability to lead coach mentor and develop engineering teams
• Strong customer-first mindset with the ability to balance customer experience business priorities and technical excellence
• Excellent communication and stakeholder management skills across Engineering Product Client Services and leadership teams
• Strong ownership with the ability to drive cross-functional alignment and operational improvements
• Analytical thinker with a focus on operational excellence automation and continuous improvement
• Ability to make sound technical and operational decisions in high-pressure production environments
• Collaborative leader who builds strong partnerships across Engineering Engineering Support Product Client Services and Support teams

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first give them seamless digital options at every touchpoint and make them promoters of our products and services.
• Know your stuff be enthusiastic learners users and advocates of our game-changing technology products and services especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other our customers investors and our communities.

What We Do

FreeWheel a Comcast company provides comprehensive ad platforms for publishers advertisers and media buyers. Powered by premium video content robust data and advanced technology we’re making it easier for buyers and sellers to transact across all screens data types and sales channels. As a global company we have offices in nine countries and can insert advertisements around the world.

Why Work With Us

FreeWheel is an industry leader built on a culture of creativity ingenuity and inclusion. We welcome big ideas give you space to grow and offer the support you need. We’re proud to be a division of Comcast which is consistently rated one of Fortune’s Best Companies to Work For.