Manager, Solutions Engineer

We are looking for a Manager, Solutions Engineering  to join our rapidly growing team. The Solutions Engineering team is responsible for customers through the full customer journey (pre-sales to post-sales) by helping to design, implement, and manage their Tailscale deployment to ensure their business objectives are met. The team works closely with Tailscale Sales and Customer Success teams to provide technical expertise and also collaborates with Marketing, Product, and Support. As Manager, Solutions Engineering you will lead a team that has a major impact on our customer experience, success, and growth.

If you are passionate about people leadership, networking, and security, and are excited about working at a fast-growing startup we want to talk to you!

• Manage and grow a small team, developing their skills, helping advance their careers, and recruiting additional team members

• Set a high standard for your team for customer evaluations and successful rollouts, contributing to new customer acquisition and the expansion of customers. 

• Work closely with our Sales team to meet and exceed revenue goals

• Collaborate with teams across Tailscale to improve our customer experience, proof of concept process, sales materials, documentation, and more.

• Provide feedback to Product and Engineering teams on customer needs and product improvements. 

• Stay up-to-date on the latest cloud, network, and security technologies and trends and ensure your team invests in education and development.

• 3+ years of experience in a management role 

• 5+ years of experience in a technical, customer-facing role such as a Solutions Engineer, Sales Engineer, or similar

• Excellent communication and presentation skills

• Familiar with networking and security concepts

• Solid technical background with understanding and/or hands-on experience in software development, and web technologies (cloud architecture, CI/CD, etc)

• Experience in a devtool software company

• Experience in network security

• Experience working in a software startup environment

What We Offer

• An inclusive, remote-first work environment where you can be your authentic self. We recognize the impact diverse voices and backgrounds have on the growth of our people, our product and our company. 

• A competitive total compensation package. This includes base salary, equity incentive plan and 401K contributions. 

• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family, plus access to health and flexible spending accounts!

• Flexible work hours and the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi and join twice annual retreats with fellow Tailscalars!

• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, leverage our conference budget to learn from experts in your field or take advantage of mentorship, coaching and internal promotion opportunities. 

• Paid time off and a healthy work-life balance. Take advantage of 4 weeks vacation each year, uncapped sick time when you need it, and support for any situation life throws your way!

• A build-your-own home office setup. You choose your own company-owned laptop (MAC or PC), receive a monthly home internet reimbursement and $1000 USD to customize your workstation to make it your own. 

• Generous parental leave program from your first day. We care about your life outside of work, and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.