Manager - Technical Learning & Development - Remote

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The Manager of Technical Learning & Development is responsible for the ongoing management of Nordic's technical training programs across Nordic's global enterprise. This position collaborates with the Learning & Development team, business line leaders, and Human Resources colleagues to ensure the high-quality and timely design, development, delivery, and evaluation of technical training programs in alignment with Nordic's business priorities.

This role will have the following key responsibilities, which include but are not limited to:

• Consult with business line leaders and other stakeholders across the organization to understand and clarify business strategy & technical skill gaps; working collaboratively with the Learning and Development team to determine long- and short-term technical and professional development strategies.
• Partner with subject matter experts on electronic health record technical training needs, determining performance objectives, project scope, audience, timelines, format, and success metrics to support business and individual performance goals.
• Design, develop, and deliver systems and technical training content, activities, and programs to support employees in learning technical systems, processes, and developing skills needed to perform roles effectively.
• Design and develop learning resources that reflect instructional design principles and adult learning theory using a variety of modalities (e-learning, facilitator-led, online articles, podcasts, etc.).
• Create and manage training project plans to ensure training content is delivered on time, on budget, and to expected levels of quality.
• Lead and inspire project teams through effective coaching and support to ensure training is delivered to quality expectations and results in the achievement of identified learning objectives.
• Manage multiple, concurrent projects to expected quality and timelines.
• Design various metric strategies to enable evaluation and reporting on the achievement of identified objectives and related success measures for projects and learning solutions.
• Assess and manage contractors/vendors that are utilized to deliver specialized training.
• Stay well-informed regarding industry, technology, and business line-related topics to ensure training content is relevant and applicable to client needs.
• Work on and/or lead projects that may be assigned on an ad hoc basis and assist with other corporate initiatives as requested.

Skills and Experience

• Post-secondary education or equivalent experience required (healthcare, technology, and/or training-related degree preferred)
• 5+ years of corporate training experience required, technology and/or technical training preferred
• 3-5 years of Cerner or other Meditech experience with multiple modules required and willingness to learn additional platforms
• Strong Project management experience with the ability to teach various best practices.
• Experience translating business plans into learning and development strategies
• Experience designing and developing e-learning solutions, with working knowledge of current e-learning technology
• Experience facilitating learning programs that reflect knowledge of instructional design and adult learning principles, both virtually and in-person
• Strong facilitation and communication skills
• Excellent organization, detail orientation, time management and communication skills to balance multiple priorities and achieve expected results
• Proven ability to work effectively with all levels of the organization, as well as with diverse employees
• Demonstrated ability to maintain a high degree of confidentiality
• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change
• Advanced experience with the Microsoft Suite, including Outlook, Word, Excel and PowerPoint; experience with HRIS and learning management systems a plus
• Global business experience a plus - ability to work with people from different cultures
• Must demonstrate and embody Nordic maxims

Additional Details

• Position can be remote or located in the Greater Madison, WI area
• Ability to travel up to 30% of the time